Forum Discussion

quessev's avatar
quessev
Occasional Contributor
4 years ago

Unable to get a license from a VM

I have a TC floating single user license installed on a PC running W10 2004. TC (version 14) works fine on that PC. I installed VmWare (version 16) on that PC. I installed a VM running W10 from 2015....
  • quessev's avatar
    quessev
    4 years ago

    I upgraded to last version of TC and License Manager and everything is OK now.

AlexKaras's avatar
AlexKaras
Champion Level 3
4 years ago

Hi Pascal,

 

I think that you should tweak how your license server is searched.

If

https://support.smartbear.com/testcomplete/docs/licensing/how-to/general/using-testcomplete-on-virtual-machines.html#workarounds,

https://support.smartbear.com/testcomplete/docs/licensing/how-to/license-manager/specifying-license-manager-for-connection.html,

https://support.smartbear.com/testcomplete/docs/licensing/troubleshooting/unable-to-find-an-activated-license.html,

https://support.smartbear.com/troubleshooter/?prod=Licensing

and related articles do not help, I would create a Support ticket via the https://support.smartbear.com/testcomplete/message/ form.

 

  • quessev's avatar
    quessev
    Occasional Contributor
    4 years ago

    I upgraded to last version of TC and License Manager and everything is OK now.