Solved
unable to connect to smartbear license.
actually mistakenly i was clicked on "switch to key- based licensing" option in testcomplete after that i was unable to opened testcomplete . so i was refere some content which is given in smartbear help .according to that i made some changes in internet explore setting (setting-internet options- advance - clicked on use TSL1.0 option) then i am able to open testcomplete with "smartbear id base license " option but in profile it is gives error like unable to connect to smartbear license server.
Here's the Licensing Troubleshooter. If these steps don't work for you, it will help you submit a request to Support directly.
https://troubleshooter-support.smartbear.com/?prod=Licensing
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