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Felecia628's avatar
Felecia628
New Contributor
2 years ago
Solved

SmartBear Academy Videos never load

When attempting to take a course in the SmartBear Academy.. the videos never load.  this has been experienced on 3 different topics.  Is this no longer a working functionality.

  • Hi Sheilagh,

     

    Items displayed in the Listing can be filtered in several ways (by Release, by Folder, by a custom criterion specified in the selected Filter, etc.). I've noticed, that you have a filter by Release: https://www.screencast.com/t/W0sCrjroajP7. Please set the Release value to All Releases (select the root on the Releases tab) and look for the Test Set once again. Since you unlink the Test Set from a Release, it isn't displayed with the set Release Filter. 

     

    Also, you can check the following:

    1. Make sure the correct "Project:" is selected.
    2. Make sure "Releases:" shows "(All Releases)".
    3. Make sure "Type:" shows "(All Types)".
    4. Make sure "(No Filter)" is enabled.
    5. Make sure you are in the correct "Folder".
    6. Make sure "Show Inactive Test Sets" under the "Actions" drop down is checked or unchecked (depending on this, one is able or not able to see inactive tests).
    See the example video here: http://screencast.com/t/C34VMI6Rs2A.

     


    sheba0907 wrote:

    Must I have a link when creating a test set?


    No, it isn't required.

4 Replies

  • Hi Felecia628 

     

    I checked both courses(basics and advanced) but in my case I'm able to see the videos. 

     

    If you haven't already please try the following:

    - Clear the browser's cache or open the page on incognito

    - Try a different browser and let me know if it fails to load the video too.

     

    If that doesn't help please send us a screenshot of what you are seeing, and also please check the console in the dev tools to see if there are any errors logged there. 

     

    Thank you and sorry for the inconvenience

    • ReadyAPI Test Engineer (Standard and Advanced)  both courses present the viewing box...  but never launch the video

       

    • ReadyAPI Test Engineer (Standard and Advanced)  both courses present the viewing box...  but never launch the video