Android app not responsive to mouse click

Question

Context:Our mobile app is developped using Xamarin (not Form).Both iOS and Android have the same global look and same functionnalities.&nbsp;I have scripts that ran fine on both OS until a merge/integration for Android API level 29 (Android 10).&nbsp;I tried with latest version of TC 14.80 (no change)I have updated Android SDK up to version of Android 11I have a Samsung Tab S2 physically connected to usb port Running Android 7.0I am able to interact with Android device, (mouse click reacts like if I was touching the device (outside my tested app)&nbsp;Since this integration (API target for Google Play), our tests won't run on the Android app, iOS are ok.&nbsp;I can spy the app and see detailed structure of it in the "Object Browser". I can swipe/scroll with the mouse.&nbsp; I can use the arrows on the desktop keyboard to navigate and press "Enter" to kind of "touch" a control.&nbsp; But mouse clicks have no effect on the app (tried left, right, center, left-right, long left) .&nbsp;Any ideas are welcome.&nbsp;

slecault · Answer

Hi Sonya,&nbsp;I am still waiting for internal authorization to U/L my app for diagnostic.&nbsp; The issue is still in place. The app development is done externally.&nbsp; If I had the code, I could probably supply a mini version to reproduce the issue.&nbsp;&nbsp;At this time, I unfortunatly don't have a time frame yet.&nbsp;I will do my best to get back to this post with more info in regards to cause/fix.&nbsp;Thanks

alexkaras · Answer

Hi,
&nbsp;
I would create Support case via the&nbsp;https://support.smartbear.com/testcomplete/message/&nbsp;form.
&nbsp;

alexkaras · Answer

Hi,
&nbsp;
I see...
I do not remember that someone mentioned such problem here thus suggested to contact Support directly...
&nbsp;
P.S. I am sure that you tried .Touch() and .Keys('[Enter]') as possible workarounds for the problem, didn't you?
&nbsp;

alexkaras · Answer

Hi,
&nbsp;
Is it possible to contact this development team and talk with them about the problem?
There is a chance that problematic control is some custom descendant from standard one with not all required inheritance been implemented.
Alternatively, if problematic control is inherited indeed, developers might provide you with the necessary information for proper control mapping in TestComplete&nbsp;https://support.smartbear.com/testcomplete/docs/working-with/managing-projects/properties/object-mapping.html.
&nbsp;

slecault · Answer

Hi Alex,&nbsp;With our current app, I know that a higher level of librairies are redefined for our app. Something like the "io" librairie containing pretty much all object types (checkboxes, droplists...). With TestComplete I could extend Androids checkbox with a descendant of it, but ours were redified at an higher level.&nbsp;That being mentionned, I can spy the objects all the way down to the required buttons and controls. I can see the avaible methods and "Touch" is one of them, but it does not respond.&nbsp;&nbsp;&nbsp;I am trying to get internal authorization to send our app to support or maybe have a small build containing juste enough code to reproduce the issue. Our app requires a dev server which is not available from outside our offices.&nbsp;Thanks&nbsp;&nbsp;&nbsp;&nbsp;

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Android app not responsive to mouse click

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