Forum Discussion

slecault's avatar
slecault
Contributor
4 years ago

Android app not responsive to mouse click

Context: Our mobile app is developped using Xamarin (not Form). Both iOS and Android have the same global look and same functionnalities.  I have scripts that ran fine on both OS until a merge/int...
slecault's avatar
slecault
Contributor

Hi Alex,

I did open a case in late december. In order to investigate, support wants to get the app which won't work outside our building because it needs to interact with our server.  

I was hoping someone else had seen this behavior and might share what they did to resolve the situation.

 

Thanks

AlexKaras's avatar
AlexKaras
Champion Level 3
4 years ago

Hi,

 

I see...

I do not remember that someone mentioned such problem here thus suggested to contact Support directly...

 

P.S. I am sure that you tried .Touch() and .Keys('[Enter]') as possible workarounds for the problem, didn't you?

 

  • slecault's avatar
    slecault
    Contributor
    4 years ago

    Hi Alex,

    The click is my workaround attempt!

    My scripts always uses Touch, Keys or SetText. Since the scripts are not working, I tried manually interacting with the App via "Show Mobile Screen".

    I can pretty much do anything on the device except in our app (maintained by external dev team). 

    Thanks

     

     

     

    • AlexKaras's avatar
      AlexKaras
      Champion Level 3
      4 years ago

      Hi,

       

      Is it possible to contact this development team and talk with them about the problem?

      There is a chance that problematic control is some custom descendant from standard one with not all required inheritance been implemented.

      Alternatively, if problematic control is inherited indeed, developers might provide you with the necessary information for proper control mapping in TestComplete https://support.smartbear.com/testcomplete/docs/working-with/managing-projects/properties/object-mapping.html.

       

      • slecault's avatar
        slecault
        Contributor
        4 years ago

        Hi Alex,

         

        With our current app, I know that a higher level of librairies are redefined for our app. Something like the "io" librairie containing pretty much all object types (checkboxes, droplists...). With TestComplete I could extend Androids checkbox with a descendant of it, but ours were redified at an higher level. 

        That being mentionned, I can spy the objects all the way down to the required buttons and controls. I can see the avaible methods and "Touch" is one of them, but it does not respond.  

         

        I am trying to get internal authorization to send our app to support or maybe have a small build containing juste enough code to reproduce the issue. Our app requires a dev server which is not available from outside our offices.

         

        Thanks