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smartbear.example.orders is not detected on the Sony device

iamraj09
Contributor

smartbear.example.orders is not detected on the Sony device

Hello Everyone,

 

 

I am trying to run the Order application which has been provided with the Test Complete. I am able to instrument and launch the application using the scripts, but the process is not listed under the device.

 

I am using TestComplte 11.11 on windows 7 64bit. with Sony Xperia Z4 Tablet which has Android version 5.0.2. 

 

I have installed latest Java SDK, Installed Android Debug bridge on the device and enabled all the developer settings.

 

Object Spy detects all the application objects on the Normal desktop but not the Tablet screen. Please suggest me on this. I am attaching the screen shots with this description.   

5 REPLIES 5
TanyaYatskovska
Community Manager

Re: smartbear.example.orders is not detected on the Sony device

Hi Iamraj09,

 

As far as I know, there was a similar issue in TestComplete 11.11. Our R&D team has already fixed it in the latest product version we’ve recently released – v. 11.20. Could you please update to this product version and let us know if the issue still persists?

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager

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iamraj09
Contributor

Re: smartbear.example.orders is not detected on the Sony device

Hello Tanya

 

I am using the trial version at the moment...can I use the same old key, if I update it to the latest version..? Becasue I still have 25 days left on the trial version.?

 

Best Regards,

Guru Raja. 

TanyaYatskovska
Community Manager

Re: smartbear.example.orders is not detected on the Sony device

You can request the trial one more time and update the product. There is no need to activate the trial license one more time.

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
iamraj09
Contributor

Re: smartbear.example.orders is not detected on the Sony device

Hello Tanya,

 

 

I have download and installed the newer version of TestComplete i.e., 11.20, but the problem still exists. Test Complete can run the application but cannot identify the application components. When I run the troubleshooter the following window is appeared. Please find it in the attachment.

 

Best Regards,

Guru Raja

TanyaYatskovska
Community Manager

Re: smartbear.example.orders is not detected on the Sony device

Sorry to hear this 😞

In this case, I would suggest that you contact our TestComplete Support Team ( https://support.smartbear.com/message/?prod=TestComplete ) so that they could investigate the issue.

 

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
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