Hi,it seems that TestComplete15.63 is unable to recognize a range of standard html controls such as html textbox, pushbutton etc, please also see screenshot attached, compared with previous version TC15.49 where the controls are shown in Object Browser.As FF115.4esr is officially supported by TC15.63, i suppose there might be something wrong in the configuration on my side, but i just tried all options of following instructions and no success:Considerations for Web Testing | TestComplete Documentation (smartbear.com)Preparing Firefox for Web Testing | TestComplete Documentation (smartbear.com) any help would be much appreciated.Thank you.Lee

I don't use Firefox, you might need to install SmartBear Test Extension. Ensure you have followed the instructions given in Preparing Firefox for Web Testing If none of the above work, then I suggest opening a ticket via TestComplete: New Support Request

TestComplete15.63 is unable to recognize a range of standard html controls in Object Browser

17 Replies

leftend86a
Occasional Contributor
12 months ago
Lee, I am having a very similar issue from the same situation. TC cannot work on anything inside the browser window and objects are not appearing in the Object Browser.
It all started when I installed 15.63.22 x64 with FF 115.4 esr. I submitted EXTERNAL: Case #00609596. I was advised to 'check everything". I have verified as you have and nothing was missed.
Jon Conyers
- leeasdf9
  Frequent Contributor
  11 months ago
  Hi Jon, thanks for sharing the information!! please keep the case open until you get some support from custom care. and please keep me updated in case you find out what is the solution.
  thank you.
  Lee
eykxas
Regular Contributor
11 months ago
Hi ! I have the same problem with Edge 124 (or Chrome). Every version of TC after 15.57 doesn't work properly. They don't detect certain DOM elements and their custom tags.

I'm still running 15.57.
- leeasdf9
  Frequent Contributor
  11 months ago
  Hi eykxas, i would suggest to create a custom ticket, please keep me updated if you get a solution for the object issue. it deals most probably with same serious issue what i face with FF115.4.
  Thank you.
  Lee
  - eykxas
    Regular Contributor
    11 months ago
    Hi, I can't create a custom ticket. I mean, I could but it will be useless because I can't provide sufficient information / data to Smartbear. My company has many confidential data, and they don't like doing NDAs... So... I hope for someone else to find the problem.
rraghvani
Champion Level 3
12 months ago
See Supported Technologies and Applications. Check whether your browser is actually supported
- leeasdf9
  Frequent Contributor
  12 months ago
  hi rraghvani,
  thanks for your input! yes, Supported Technologies and Applications
  is also part of my first check-list before i get started with TC15.63.
  As i stated before:
  FF115.4esr is officially supported by TestComplete15.63 according Release notes.
  the standard html controls like textbox or pushbutton are working without any issue with my previous TC15.49.
  standard html controls are officially supported in Webmodule according to Support for Web Controls | TestComplete Documentation (smartbear.com)
  
  any other tips and advices would be appreciated.
  thank you.
  Lee
  - rraghvani
    Champion Level 3
    12 months ago
    I don't use Firefox, you might need to install SmartBear Test Extension. Ensure you have followed the instructions given in Preparing Firefox for Web Testing
    
    If none of the above work, then I suggest opening a ticket via TestComplete: New Support Request
leeasdf9
Frequent Contributor
12 months ago
thank you rraghvani,
i can ensure you, after over 10years experiences with TC, i tried all options this time and no success.
i will let this post open for a while and see if some other expert has encountered similar firefox control issue, if no i will create a custom care ticket later.
thanks again.
Lee
- Marsha_R
  Champion Level 3
  12 months ago
  leeasdf9 If you have 10 years experience with TC, then you know that the message board is not psychic and rraghvani and the rest of us have no way to know what you've tried and what you haven't if it's not in your post. I can assure you that we start with the basics in our questions because many users have not tried all the recommended options before they post.
leeasdf9
Frequent Contributor
12 months ago
DanNad
Contributor
11 months ago
We have similar problems with testcomplete 15.63. Testcomplete 15.63 couldnt find the URL of a lot of our mapped page objects. It was always showing an empty URL when viewed in object spy.

We had to downgrade to TestComplete and TestExecute 15.57
- eykxas
  Regular Contributor
  11 months ago
  Any news with TC 15.64 ?
leftend86a
Occasional Contributor
11 months ago
eykxas
We have similar issues with TC in 15.63.22. Objects plainly in view labelled ‘Visible = true’ but ‘Visible on Screen = false’, object cannot be clicked, Keys() fails, fails when trying to highlight on screen [Cannot highlight this object on screen]… Not all objects but some, enough to ruin test runs.
We are having to install some new licenses which are 15.64. I’ll let you all know if this cures this curse.
leftend86a
leeasdf9
Frequent Contributor
10 months ago
Dear All,
thanks for all your inputs!! after clarification with Custom care team the issue has been confirmed and the fix will be included in next release.
thank you.
Lee