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HirendraSingh's avatar
HirendraSingh
Contributor
2 days ago

TestComplete stuck/freeze

While doing test execution I am facing the issue that TestComplete is getting stuck/freeze when I press play button for any tests. This issue I am facing in latest version i.e. 15.81 and it will be happening if we are using TestComplete continuously for 2,3 hours.

Has anyone also facing same issue.

14 Replies

  • rraghvani's avatar
    rraghvani
    Icon for Champion Level 3 rankChampion Level 3

    I've installed the latest version of TestComplete, v15.81.7.7 and there does seem to be a number of issues -

    • Taking long time to launch
    • Saving seems to hang
    • Many instances of TestComplete Chrome Host (32 bit) appearing

     

    All of which I'm not able to reproduce constantly. This build is not stable!

    • HirendraSingh's avatar
      HirendraSingh
      Contributor

      Thanks for your reply, I had raised support case with SmartBear team for same.

  • eykxas's avatar
    eykxas
    Regular Contributor

    Since 15.79 TestComplete is a way more unstable. Freeze, crash, object recognition freeze, inability to close a project properly, inability to close TC itself and many other symptoms.

    But I didn't raise a support ticket either. It will be a waste of time. TC will answer that everything works fine, I'll say no, then "can you provide us further information to reproduce ?" > No (for various reasons). End of the story...

    So I deal with it.

    • eykxas's avatar
      eykxas
      Regular Contributor

      oh ! new symptom ! unable to load a project...

  • rhu's avatar
    rhu
    Contributor

    I created a support ticket - maybe that helps to fix it soon - hopefully

     

  • rhu's avatar
    rhu
    Contributor

    No i did not raised a support ticket now, i am still analysing, but i will do it, althought they will say "your browser version is not supported".
    But i think the more people raise a ticket the better. So i will also raise a ticket.

    • HirendraSingh's avatar
      HirendraSingh
      Contributor

      I am using latest version of Edge do you also using latest version of browser, bcz as per TestComplete documentation latest version are not supported that is the biggest drawback of it.

  • rhu's avatar
    rhu
    Contributor

    We also have the same problem running TestComplete Version: 15.81.7.7 x64

    manually and also TestExecute (we us it in the pipeline).
    Even when i watch it, it sometimes freezes and it is also not possible to stop it, you have to kill the task.
    And  the next problem ist that the "part" where it stops looks randomly. Sometimes after execution of x the other time of exection of y, so i could not find out why and when it "crashes".

    • HirendraSingh's avatar
      HirendraSingh
      Contributor

      Did you raise support ticket for it? If this is getting to more members, then I will raise it. So needs more confirmation from other community members.

  • tbwg's avatar
    tbwg
    New Contributor

    Yes I am facing the same version on the latest 15.81 version. We run TestExecute and it seems to freeze as well. Eventually a 'Failed to start' error is thrown in my pipeline, but the cause is the getting stuck / freezing of TestExecute on the 15.81 version. Before that I have never seen this issue.

  • rraghvani's avatar
    rraghvani
    Icon for Champion Level 3 rankChampion Level 3

    I have not come across this issue before, even with the latest version of TestComplete. You have not mentioned whether this is relating to Desktop or Web application. 

    I suggest you create a new project, to see if the issue still persists.

    • HirendraSingh's avatar
      HirendraSingh
      Contributor

      This is I am facing for multiple projects and mostly for Web.

      • rraghvani's avatar
        rraghvani
        Icon for Champion Level 3 rankChampion Level 3

        I'm using TestComplete v15.80.1.7 and I noticed this morning, there were a number of issues relating to PKCE authentication, and it's also taking longer for TestComplete to launch.

        Looking at the history of TestComplete v15.81, they seem to have fixed an issue relating to TC-108983 Resolved an issue that caused automatic reauthentication in PKCE scenarios after closing the login window.

        I'm wondering whether they have broken something!