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aaronkelly002's avatar
aaronkelly002
Frequent Visitor
9 years ago
Solved

Telerik support

Hi 

 

Just trying to evaluate test complete.

But when I try to select individual elements in a webpage it will only select the entire page.

The webpage is coded using Telerik.

Is there anyway to remedy this.

 

Thank you

 

Aaron Kelly

  • sanjay0288's avatar
    sanjay0288
    9 years ago

    Hi,

      Do you have the required plugin installed "Telerik Web Control Support plugin." Also can you provide the following details

     

    1. Screenshot of the Properties & Methods available for the web page in advanced view mode.

    2. The technology the webpage is developed is it Silverlight / ASP.Net/ CEF based.

     

    Incase of a Silverlight based application please make sure the xap file is compiled using the testComplete tcAgPatcher.exe .

     

    https://support.smartbear.com/testcomplete/docs/app-testing/web/silverlight/preparing-applications.html

     

3 Replies

  • AlexKaras's avatar
    AlexKaras
    Community Hero
    9 years ago

    Hi Aaron,

     

    -- What exact version of TestComplete (Help|About) you are using?

    -- What browser, exact version and bitness?

    -- Is the used browser supported by TestComplete (https://support.smartbear.com/testcomplete/docs/general-info/supported-technologies/development-tools.html#Web)?

    -- If not, does the patch for the browser exist (https://support.smartbear.com/downloads/testcomplete/)?

    -- Have you prepared your browser as required (https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/index.html)?

    -- Does TestComplete support used Telerik version (https://support.smartbear.com/testcomplete/docs/general-info/supported-technologies/controls/telerik.html)?

  • sanjay0288's avatar
    sanjay0288
    Frequent Contributor
    9 years ago

    Hi,

      Do you have the required plugin installed "Telerik Web Control Support plugin." Also can you provide the following details

     

    1. Screenshot of the Properties & Methods available for the web page in advanced view mode.

    2. The technology the webpage is developed is it Silverlight / ASP.Net/ CEF based.

     

    Incase of a Silverlight based application please make sure the xap file is compiled using the testComplete tcAgPatcher.exe .

     

    https://support.smartbear.com/testcomplete/docs/app-testing/web/silverlight/preparing-applications.html

     

  • tristaanogre's avatar
    tristaanogre
    Esteemed Contributor
    9 years ago

    Generally, TestComplete supports Telerik controls.  As to why selection is selecting the whole page, that I don't know.

    While I don't recommend keeping the results of a recording long term, have you tried doing a simple recording against your application to see how TestComplete interacts with it?