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aaronkelly002's avatar
aaronkelly002
Frequent Visitor
9 years ago
Solved

Telerik support

Hi    Just trying to evaluate test complete. But when I try to select individual elements in a webpage it will only select the entire page. The webpage is coded using Telerik. Is there anyway to...
  • sanjay0288's avatar
    sanjay0288
    9 years ago

    Hi,

      Do you have the required plugin installed "Telerik Web Control Support plugin." Also can you provide the following details

     

    1. Screenshot of the Properties & Methods available for the web page in advanced view mode.

    2. The technology the webpage is developed is it Silverlight / ASP.Net/ CEF based.

     

    Incase of a Silverlight based application please make sure the xap file is compiled using the testComplete tcAgPatcher.exe .

     

    https://support.smartbear.com/testcomplete/docs/app-testing/web/silverlight/preparing-applications.html

     

AlexKaras's avatar
AlexKaras
Community Hero
9 years ago

Hi Aaron,

 

-- What exact version of TestComplete (Help|About) you are using?

-- What browser, exact version and bitness?

-- Is the used browser supported by TestComplete (https://support.smartbear.com/testcomplete/docs/general-info/supported-technologies/development-tools.html#Web)?

-- If not, does the patch for the browser exist (https://support.smartbear.com/downloads/testcomplete/)?

-- Have you prepared your browser as required (https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/index.html)?

-- Does TestComplete support used Telerik version (https://support.smartbear.com/testcomplete/docs/general-info/supported-technologies/controls/telerik.html)?