Hi John,
I'm fairly certain the support plug-in is installed because I've been able to run dozens of other subroutines for the same app with no problem whatsoever.
Please clarify one more thing: does TestComplete freeze before executing the specified routine? Or does it slow down while executing it? If the described behavior is observed during the routine execution, please try identifying the approximate line in the test that precedes the hang.
Also, it would be very helpful for us if you provided us with the dumps of TestComplete at the moment it gets frozen. For this purpose, please follow the steps below:
1. Download the Debugging Tools for Windows package and install it.
2. When TestComplete hangs, open the "Start | Run..." dialog and execute the following command:
"C:\Program Files\Debugging Tools for Windows (x86)\windbg.exe" -pn TestComplete.exe -Q -pd -c ".dump /m C:\TCDump1.dmp;q"
This command will make WinDbg write a memory dump of the TestComplete.exe process to the "C:\TCDump1.dmp" dump file. After the dump is written, WinDbg will be closed.
3. Wait for 30 seconds and repeat the steps 1 and 2 (but you need to specify another file name for the dump, for example, C:\TCDump2.dmp).
4. After that, post here the generated files.
Also, please do this: try to terminate the process that corresponds to your application when TestComplete freezes. If TestComplete starts working fine after that, please repeat the above procedure and post here the dumps for your application.
One more useful thing: could you please send us a sample application we could use to reproduce the problem?
If you don't want to share the dumps files or the application on the forum, please contact our Support Team directly via the Contact Support form.
Thanks.
