Getting an on-premise license for TestExecute is always slow, and sometimes fails

Hi,

Recently we have moved from getting licenses from a HASP-license server to the new SmartBear Licensing Management (SLM) solution. We have upgraded our TestComplete/TestExecute installations to 15.55 and setup an on-premise license server that server licenses to the clients. All clients have been setup with the URL for the SLM-license server.

We experience that getting a license from the SLM-server takes much longer than with the previous HASP-solution. Sometimes the license acquisition fails, with the message: "The user did not log in using the SmartBear account or did not pass the accesskey in the command-line arguments. TestComplete will be closed.The user did not log in using the SmartBear account or did not pass the accesskey in the command-line arguments. TestComplete will be closed."

What can I do to ensure that our licenses are served efficiently and reliably to our TestExecute-clients?