TestComplete cannot create sessions from Jenkins

Whenever we attempt to run a job against Windows 11 from Jenkins, we get this error:

Test runner exit code: -10 (Unable to create a user session).

We have several different set of credentials we use for various jobs, so our VMs are not logged on with a single account all the time. We have been using TestComplete's Jenkins plugin for several years and switching between accounts using the plugin and TestExecute's functionality has worked fine. Now it does not. 

When will this be fixed? I would prefer to continue to use the product we pay for and not a separate companies product or even worse storing the credentials in the registry.

Has anyone else seen this behavior and do you know of a fix?

Thanks for any tips to get this feature working again!