TestComplete Support Plugin Compatibility Issue

Question

Environment.- TestComplete Support Jenkins Plugin version: 2.10- Jenkins version: 2.555.1- Java version: 21.0.7&nbsp;This are Console logs generated once the build is completed.[TestComplete] Test runner exit code: 0.[TestComplete] [WARNING] Unable to publish test results (xml data is empty)The TestComplete plugin throws a ClassNotFoundException for&nbsp;javax.xml.bind.DatatypeConverter when running on Java 21.&nbsp;This causes all TestComplete jobs to fail.java.lang.ClassNotFoundException: javax.xml.bind.DatatypeConverter&nbsp; &nbsp; at java.base/java.net.URLClassLoader.findClass(URLClassLoader.java:445)Caused: java.lang.NoClassDefFoundError: javax/xml/bind/DatatypeConverter&nbsp; &nbsp; at PluginClassLoader for TestComplete//com.smartbear.jenkins.plugins.testcomplete.parser.LogNodeUtils.startTimeToTimestamp(LogNodeUtils.java:425)&nbsp; &nbsp; at PluginClassLoader for TestComplete//com.smartbear.jenkins.plugins.testcomplete.parser.LogParser2.convertSummaryToXML(LogParser2.java:216)&nbsp; &nbsp; at PluginClassLoader for TestComplete//com.smartbear.jenkins.plugins.testcomplete.parser.LogParser2.parse(LogParser2.java:278)In the attached screen we are unable to view Graph and Test complete test results as previously.

rraghvani · Answer

I suggest you open a support ticket for this.&nbsp;

scot1967 · Answer

Hi Srikanth9864, 👋🏼
From my searches I think this is a known Java compatibility issue, not a TestComplete bug or misconfiguration.&nbsp; However, a support ticket would be worth submitting to verify and make the support team aware of the problem.The short answer: Java 21 + TestComplete plugin 2.10 is a broken combination for result publishing. Java 17 is the safer choice until SmartBear ships a fix.
For reference on the Java/JAXB compatibility issue: https://www.aviator.co/blog/java-version-upgrade/

Which Java version is better, 17 or 21?
Both are great, but Java 17 is an LTS release and thus the safer default for enterprise environments. Java 21 is also an LTS and includes more recent features like virtual threads. Choose based on your support needs and plan.

For SmartBear's current Jenkins integration requirements: https://support.smartbear.com/testcomplete/docs/working-with/integration/jenkins/index.html
... If you find my posts helpful drop me a Like👍 Be sure to mark the post as the Solution✅ when you get one to help others out and to credit the one who helped you. 😎

tony9 · Answer

&nbsp;how is this going? did SB resolve the problems? I hit this issue too. can someone share the progress here, thanks a lot.

srikanth9864 · Answer

No the smartbear didn't solve it, it keep this issue as awaiting fix.

tony9 · Answer

thanks a lot for replying, please keep me in this loop. does SmartBear have a timeline to fix it? My CI is blocked now.

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