The recorder stopped recognizing and highlighting objects

[krosav]

Hello,

My laptop at work got upgraded to a more recent one. The old one had Windows 7, the new - Windows 10.

I had TestComplete installed on my old laptop, and installed it on the new laptop too.

I exported all settings from the TestComplete on the old laptop, and imported them on TestComplete on the new, so that i can have the same settings configured.

On the old laptop, the recording worked very well. When i start recording a script, and i hover with the mouse cursor over controls on a web page, each control was recognized and highlighted.

Now, with the new laptop, i have no idea what changed, but now when i start recording and i hover with the mouse over the same page, the controls are not highlighted, the frame of the whole page is highlighted instead. In both cases i use the same web page, with browser Chrome, and in both cases the Smartbear extension for Chrome is installed and enabled.

Is there some setting that i overlooked, that i should change, so that the recording recognizes and highlights the controls again?

Thank you!
Kroum

[tristaanogre]

This is what I mean.

[krosav]

Yes, as i mentioned this is checked.

[tristaanogre]

At this point, I'd try a re-install of TC to make sure that everything installed correctly.  Beyond that, you might want to check with SmartBear support.  

[krosav]

OK, thank you!

I think that the problem is somehow related to Chrome 80, because this is the only difference i can see between the 2 machines, and it works OK on the old machine. 

But maybe i'm wrong, i dont know...

[krosav]

I noticed that my old machine got updated too to Chrome 80, and it still does not have the problem. The problem is only on my new machine. So the cause is not Chrome 80, as it is now on both machines. 

[tristaanogre]

OK, I know you've probably already checked this (didn't see a screenshot of this, though).

While the Chrome Extension is installed, is it turned on? (see screenshot)

[krosav]

Yes, the smartbear extension for Chrome is installed and enabled on both machines.

[tristaanogre]

OK... last check, and then I think you might need to contact SmartBear support.

On your new machine, are you running TestComplete as an administrator?  Note that this is different than you being an administrator of the machine.

[krosav]

In fact, i did not... I have the administrators rights on the machine, but i did not run TestCompleet as an administrator.

However, i tried, and it did not help...  I closed TestComplete, ran it as administrator, but i had the same problem.

Thank you very much for trying hard to solve my problem, it is much appreciated!

I will try to connect the support, because my scripts do not run on the new machine.

[sonya_m · Accepted solution]

Wamboo and tristaanogre, thank you for this thorough investigation! 

Hi @krosav , I found your support ticket and see that the problem solved itself after Chrome autoupdated!

So, as you mention there, it was specific to "Chrome version 80.0.3987.106, and when used with Windows 10".

Glad to know the issue is no longer there