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krosav's avatar
krosav
Occasional Contributor
5 years ago

The recorder stopped recognizing and highlighting objects

Hello,   My laptop at work got upgraded to a more recent one. The old one had Windows 7, the new - Windows 10. I had TestComplete installed on my old laptop, and installed it on the new laptop too...
  • sonya_m's avatar
    sonya_m
    5 years ago

    Wamboo and tristaanogre, thank you for this thorough investigation! 

     

    Hi krosav , I found your support ticket and see that the problem solved itself after Chrome autoupdated!

    So, as you mention there, it was specific to "Chrome version 80.0.3987.106, and when used with Windows 10".

     

    Glad to know the issue is no longer there:smileyhappy:

tristaanogre's avatar
tristaanogre
Esteemed Contributor

Next question:

 

I know that recently Chrome updated from version 79 to version 80 and, actually, I'm just checking right now and it looks like it's updating again to another subversion.  In your migration from one machine to another, is it possible you're running a different version of Chrome and, while the extension is enabled, TC might not be working with the new version yet or a patch needs to be applied.  There IS a patch available for Chrome 80 now (https://support.smartbear.com/downloads/testcomplete/chrome-patches/) perhaps you need to apply that?

krosav's avatar
krosav
Occasional Contributor
5 years ago

Thank you Robert for your help...

 

I checked, and on both machines i have Chrome version 79. I looked at the link you provided in your post, and it says that no patch is needed for Chrome 79... :-(

  • krosav's avatar
    krosav
    Occasional Contributor
    5 years ago

    Oops, sorry, my error...

     

    On the new machine, i have Chrome 80 indeed.

     

    However, the link to the Chrome Patches says that, for TestComplete 14.30 (which is my version ) and for Chrome 80, no patches are needed...

     

    TestComplete 14.30
    TestExecute 14.30
    build 3743

    The products support Chrome 80 out-of-the-box.
    No patches needed.

     

     

     

    • tristaanogre's avatar
      tristaanogre
      Esteemed Contributor
      5 years ago

      That's very curious.  So, we've checked that the plugin is turned on (which means your new machine should be licensed or web), the extension is enabled (note: not just installed, but enabled.  On the new machine you MAY need to explicitly enable the extension), and that the version of Chrome works with your version of TC.

       

      You're not using Chrome via a Citrix served up copy or something, are you?

      • krosav's avatar
        krosav
        Occasional Contributor
        5 years ago
        No, i am not using Chrome via Citrix...
         
        And yes, the extension is installed and enabled.
         
        But i am not sure what do you mean by: "the plugin is turned on (which means your new machine should be licensed or web)" Which plugin are you talking about? (And yes, i have a floating license of TestComplete. We have even 2 licenses, this allows me to have TestComplete open on both machines and check settings...)
         
        When i say that the extension is installed and enabled, it is the SmartBear extension for Chrome, i can see it at
        chrome://extensions/