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krosav's avatar
krosav
Occasional Contributor
5 years ago

The recorder stopped recognizing and highlighting objects

Hello,   My laptop at work got upgraded to a more recent one. The old one had Windows 7, the new - Windows 10. I had TestComplete installed on my old laptop, and installed it on the new laptop too...
  • sonya_m's avatar
    sonya_m
    5 years ago

    Wamboo and tristaanogre, thank you for this thorough investigation! 

     

    Hi krosav , I found your support ticket and see that the problem solved itself after Chrome autoupdated!

    So, as you mention there, it was specific to "Chrome version 80.0.3987.106, and when used with Windows 10".

     

    Glad to know the issue is no longer there:smileyhappy:

krosav's avatar
krosav
Occasional Contributor

In fact, i did not... I have the administrators rights on the machine, but i did not run TestCompleet as an administrator.

 

However, i tried, and it did not help...  I closed TestComplete, ran it as administrator, but i had the same problem.

 

Thank you very much for trying hard to solve my problem, it is much appreciated!

 

I will try to connect the support, because my scripts do not run on the new machine.

sonya_m's avatar
sonya_m
SmartBear Alumni (Retired)
5 years ago

Wamboo and tristaanogre, thank you for this thorough investigation! 

 

Hi krosav , I found your support ticket and see that the problem solved itself after Chrome autoupdated!

So, as you mention there, it was specific to "Chrome version 80.0.3987.106, and when used with Windows 10".

 

Glad to know the issue is no longer there:smileyhappy:

  • krosav's avatar
    krosav
    Occasional Contributor
    5 years ago

    Yes indeed, it was very strange...

     

    The problem appeared when Chrome got autoupdated to version 80.0.3987.106. But the problem appeared only on the Windows 10 machine, not on the Windows 7 one. It remained with the problem for several days.

     

    Yesterday Chrome got autoupdated to version 80.0.3987.116, and this "magically" solved the problem on the Windows 10 machine, so now it works on both machines.

     

    I mentioned this on the support ticket, but i am mentioning it here too, in case someone else has the same problem. Thanks to everybody for your help!

     

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    5 years ago

    Thank you for returning to this thread to provide a thorough update. This is greatly appreciated!

     

    Hopefully it is gone for good :smileyhappy: