TC doesnt map object names automatically

[YuriSdev]

Hello, 

I am facing a problem.

New objects are not added to the Name Mapping. Now I see the 'Window("some_class", "some_name")' instead of the way it was before.
What am I doing wrong ?

1. An options

2. When I recording and click on element now I get following:

This should not be such way - Window(etc). Also previously this element would have been automatically added but now :

[Marsha_R]

• Did your TC version change?
• Are you working on a different machine than when the mapping worked?  What's the difference between the two machines?
• Did your browser get updated?
• Did your application get updated?

[jaward916]

I have noticed this change too, I didn't see it as a major issue, but definitely a change in the last week or so. I guess update related, maybe a setting got reset, or mapping itself has been "improved". I wonder if having the Update Mappings option disabled will make this better or worse?

[YuriSdev]

This is testcompete desktop version.

I implemented this tests on PC1

then I continued my work on PC2 -everything was fine

then there were two, as I remember, TC upgrades, and now I got this problem. Also now not only me faced with this as could be seen from last comment

[JuliaBernikova · Accepted solution]

@YuriSdev, @jaward916,

Thanks for reporting the issue. We would like to investigate it, so could you please contact our support team by creating a case here? We'll need the following information:

• The project where the issue occurs. Also, please check if the same problem occurs in a newly created project.
• The technology your tested application uses. Please also check whether the issue persists for every application or only for the one under test.
• If you can record a short video demonstrating the issue, that will help a lot as well. You can use free tools like Loom or Jing for that.
• Finally, we'll need a report - this way, our developers will be able to find out what's going on inside TestComplete when you observe the issue. Here are the steps to collect the report:
  1. Run Report Generator (<TestComplete>\x64\Bin\ReportGenerator.exe for the 64-bit TC version or <TestComplete>\Bin\ReportGenerator.exe for the 32-bit TC version.
  2. Choose an option that corresponds to your tested application type (I assume "When testing a desktop app") and follow the on-screen instructions.
  3. Reproduce the problem.
  4. Click the "Create memory dump" button.
  5. Click the "Save..." button - this will save the report into an archive. Send this archive to us.

If you need any help with collecting the mentioned info, just create a case - we'll assist you with that!