Forum Discussion

jthompson1's avatar
jthompson1
Contributor
9 years ago

Entering in new mobile license seems to have disabled the web features

I recently entered in a new license to use the mobile testing features and now that I switch back to a project I built for web testing (with a valid web testing license i might add) ... I get an error stating the plugin is now gone. Please advise.

3 Replies

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)

    Hi Jthompson1,

     

    Make sure that all modules under Web is activated in File | Install Extensions:

    2016-01-22_144341.png

     

    BTW, the Web Service plugin you specified isn’t related to the web testing.

    • jthompson1's avatar
      jthompson1
      Contributor

      I appear to be missing web. I used to be able to launch web browsers through test complete, and I am not sure how the web portion was removed. I swear this was not on a trial that I was using this. I am trying to get my supervisor to look into if we are licensed. Is there a way to download again? 

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)

        Hi Jthompson1,

         

        Try reinstalling TestComplete and make sure that you have the Web module activated when installing the product.

        If this doesn’t help, I recommend that you contact our Support Team ( http://support.smartbear.com/product-list/ ) as it can require analyzing of your license state.