Forum Discussion

jthompson1's avatar
jthompson1
Contributor
10 years ago

Entering in new mobile license seems to have disabled the web features

I recently entered in a new license to use the mobile testing features and now that I switch back to a project I built for web testing (with a valid web testing license i might add) ... I get an erro...
TanyaYatskovska's avatar
TanyaYatskovska
Icon for Alumni rankAlumni
10 years ago

Hi Jthompson1,

 

Make sure that all modules under Web is activated in File | Install Extensions:

2016-01-22_144341.png

 

BTW, the Web Service plugin you specified isn’t related to the web testing.

  • jthompson1's avatar
    jthompson1
    Contributor
    10 years ago

    I appear to be missing web. I used to be able to launch web browsers through test complete, and I am not sure how the web portion was removed. I swear this was not on a trial that I was using this. I am trying to get my supervisor to look into if we are licensed. Is there a way to download again? 

    • TanyaYatskovska's avatar
      TanyaYatskovska
      Icon for Alumni rankAlumni
      10 years ago

      Hi Jthompson1,

       

      Try reinstalling TestComplete and make sure that you have the Web module activated when installing the product.

      If this doesn’t help, I recommend that you contact our Support Team ( http://support.smartbear.com/product-list/ ) as it can require analyzing of your license state.