Forum Discussion

yingkai1208's avatar
yingkai1208
Contributor
11 years ago

Unable to find an activated license

Hi,  I think I encountered an odd issue. When I launch Testcomplete 10 in a machine(machine B),  it gives me the warning message: Unable to find an activated license. I have done the followi...
  • gid_216's avatar
    gid_216
    11 years ago
    Hi,



    As informaed by support team regarding a similar kind of ticket, once the tool is upgraded to TC 10, you can't use both TC 10 and TC 9 simultaniously.



    Hope this will be helpful.
TanyaYatskovska's avatar
TanyaYatskovska
SmartBear Alumni (Retired)
11 years ago

Hi Kai,


 


It's better to refer licensing questions to the Support team as some secure information may be required, which I guess you will be reluctant to post on the forum.


 


In the meantime, I'll try to reply...


First of all, TestComplete and TestExecute use different licenses - so they cannot affect each other.


 


To make TestComplete obtain the license from your server where the TestComplete 10 Floating license is activated, you need to check the following:


1. Your license server and machine B have the working LAN connection (check if you can successfully "ping" the server computer).


2. Specify the server name on this page on machine B and save changes.


 


One more note, you said that your company has two Floating User license. Are both of them for TestComplete 10? Or, is one license for TestComplete 9 and the other one for TestComplete 10?