Forum Discussion

giacomoNegro's avatar
New Contributor
4 months ago

The OCR service failed to process the document.


I'm facing problems with OCR Service processing the document.


From this night the OCR Service fails with error 502 Bad Gateway.


Here's the error retrieved from Test Complete execution:

The OCR service failed to process the document.

Image dimension: 1060x371
Size: 86503 bytes
Hash: f2a20c2b4a06507163c10da3e8dd3feb
Request execution time: 125000 ms
Status code: 502 (Bad Gateway.)


Any idea to understand where is the issue?



8 Replies

  • rraghvani's avatar
    Champion Level 3

    Is there a way of checking if the services are running correctly?

    502 Bad Gateway error is often a network error between servers on the internet, meaning the problem wouldn't be with your computer or internet connection.

  • simonaferrara's avatar
    Frequent Contributor

    Does anyone have an idea for the above issue? I'm the colleague of giacomoNegro and this issue appears frequently from some weeks (before, there was not this frequent issue), by making our nightly tests result not reliable, since we need to retry more times.

    Is there any know issue with the SmartBear OCR Server?