The OCR service failed to process the document.

Question

While running two different Tests on two different servers using TestComplete on one server and TestExecute on another I received the below message from both tests at almost the same time.

The OCR service failed to process the document.
Details:
Image dimension: 1936x1176
Size: 49005 bytes
Hash: 3059f412c92e64d25f7808720aefde76
Request execution time: 60750 ms
Server: https://ocr.api.dev.smartbear.com
Status code: 504 (Gateway Time-out.)

I notice other Community questions regarding this same issue, but no resolution was presented.

marsha_r · Answer

Okay cool. Please post the answer here when you hear from Support.

jmorning · Answer

The OCR issue was due to the OCR server not being unreachable at some point and now the issue is resolved.

I was told by Sean O'Neil that TestComplete sends the data to be recognized to the ocr.api.dev.smartbear.com web service by SmartBear. This web service forwards incoming requests to Google Vision API and transfers the recognition results back to TestComplete."

Documentation link here: https://support.smartbear.com/testcomplete/docs/testing-with/object-identification/ocr/index.html#:~:text=Recognition%20%2D%20Requirements.-,How%20it%20works,-TestComplete%20can%20recognize

marsha_r · Answer

Did you check with Support? Here's the link:
https://support.smartbear.com/testcomplete/message/

jmorning · Answer

I sent a support ticket and then went to the community.

Forum Discussion

The OCR service failed to process the document.

Related Content

OCR service failed to process the document

The OCR service failed to process the document.

Referencing Domain document from OpenAPI 3.0 document

Function to wait for processing to complete

recommended upgrade process for SoapUI

Recent Discussions

Onscreen Object Selector Slowness

aqObject.CheckProperty() slowness

Problem with generated data table and keyword test

WebView2 support does not work

System checks for Object for every test