Forum Discussion

kelvin_newton's avatar
kelvin_newton
New Contributor
13 years ago

TC 9.30 after installing TC9.30 error when trying to open TC 'RUN.DLL there was a problem starting C:\Program The specified module could not be found

Hi Guys,



Ran into an issue after installing TC9.30 on WIn8 64bit 



Was on TC9.20 node license, ran update, after install, did not update to TC9.30?

Uninstalled TC9.20

Ran new install of TC9.30

Installed correctly (sort of)

Click on launch Icon, get windows error



RUN.DLL

There was a problem starting c:\Program

The specified module could not be found

Ok

Can still open TC9.30 but error message appears at close or open of TC



Not sure if related, but main reason to install update, was due to TC9.20 not recognising Chrome v27 in tested apps (extension exists) and have extensions for EI 10 32/64 bit and Opera 12.5 (dont have Safari on this machine). But still dont see Chrome in TC, have checked the manual install locations for extensions, and they appear in place.



Thanks



Kelvin







6 Replies

  • kelvin_newton's avatar
    kelvin_newton
    New Contributor
    12 years ago
    Hi All,



    I hadn't posted back to site (did via email back to Tanya) that I was able to find a solution to this issue after installation.



    As the error suggested a 'registry' issue

    i unistalled TC9.30

    Did a search thru registry for any references of smartbear/testcomplete

    removed 'smartbear' from program files

    removed smart bear from 'common folder' in the user profile

    NB i also had an corrupted user profile in my system, so removed that to, as that seemed to have some cross linkes with registry entries

    after this, i then did a clean install to c:\TC9 to bypass any problems with c"\program files. after all of this, was able to open TC9.30 without issue/errors. Hope this helps







  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    13 years ago

    Hi Kelvin,


     


    Does reinstalling TestComplete help?


    If you face the same error, please follow the steps below to help us investigate the issue:


    1. Make sure that TestComplete isn't launched.


    2. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.


    3. Select the Launch/attach to TestComplete option.


    4. Reproduce the problem.


    5. Click the "Generate..." button in the Report Generator tool and save the report to a local folder.


     


    Send the report to our Support team.


     

  • kelvin_newton's avatar
    kelvin_newton
    New Contributor
    13 years ago
    Hi Tanya,



    Thank you for looking into this



    As requested, i have generated report, and sent to support team as requested



    I look forward to any answers the team may have to resolve this



    CHeers Kelvin
  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    13 years ago

    Hi Kelvin,


     


    Thanks for sending the repots! At the moment, the R&D team is investigating them. When they have some results, someone from Support will contact you.


     

  • prueegg's avatar
    prueegg
    12 years ago
    Hi Tanya, Hi SmartBear Support,



    Is there any news related to this issue from your R&D team?



    We have exactly the same issue with one of our installations which we have reported under [Issue# M0114332] with SmartBear support. We have also uploaded the corresponding report but have not heard back since 12th of July.



    We are desperately looking for a solution for this issue.



    Thanks Patrick
  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    12 years ago

    Hi Patrick,


     


    As far as I can see, the issue is being investigated by our R&D Team. The Support Team will contact you soon.