Forum Discussion

Hloni's avatar
Hloni
Occasional Contributor
2 years ago

Smartbear Extention.

TestComplete won't recognize Objects in the the browser for Keyword tests, someone said to use the repair tool and have the Application fix any problems, which I did and it worked for like 2 hours I then it gave the same problem when recording tests, even my colleague at work has had the same problem with the application. We've uninstalled it and reinstalled it 4 times each times losing progress, cause apparently the issue is the extension and you can't delete the extension with the Application still installed on your device. What is the problem and how can we fix it.

Keyword Tests
Web Testing

5 Replies

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    • Hloni's avatar
      Hloni
      Occasional Contributor
      2 years ago

      We're using version 15.50.3.7 it's currently the latest and its buggy. Could it be a device issue or....?


      We have tried that but it does not recognize the object it just highlights the entire Browser not individual objects.

  • rraghvani's avatar
    rraghvani
    Champion Level 3
    2 years ago

    Do you have the SmartBear Test Extension installed and enabled?

     

     

    • Hloni's avatar
      Hloni
      Occasional Contributor
      2 years ago
      Yes we do have it. We’ve used it on multiple occasions. We’ve installed and uninstalled it, multiple times. We encountered problems with uninstalling it. It doesn’t let you uninstall it without uninstalling TestComplete as well so we have lost progress as a consequence. It works for a couple of tests after reinstallation. Then after 4-5 tests/projects it just Crashes and glitches then just doesn’t work at all. We’ve used it on different devices and Laptops, PCs and the same problems pop up.

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