Licensing issue on Windows VM
Hi anyone seen this error on a VM? thanks in advance
Forum Discussion
Could be that Fixed User Licenses (if that's what you have) are not supported for virtual machines
(https://support.smartbear.com/testcomplete/docs/licensing/id-based/cloud-and-virtual-machines.html) Can you confirm that your license is not a floating user license?
Thank you for the help. I have a floating license. According to the documentation it is supported.
Thanks
This sounds like a job for direct support with your sales rep.
Another possibility could be fire-walling or VIP or something. Either way, this sounds a bit more technical for the standard user base here on the forums.
Hi,
It looks like you are using ID-based license.
Does https://support.smartbear.com/testcomplete/docs/licensing/id-based/cloud-and-virtual-machines.html and related articles help?
If they don't, I would follow Robert's piece of advise and either contact your sales representative or create Support case via the https://support.smartbear.com/testcomplete/message/ form.
