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Mike359's avatar
Mike359
Occasional Contributor
4 years ago

Installation Error TestComplete.exe is running (Not all pre-installation conditions are met)

Hi, I am trying to install TestComplete.exe on a Windows7 Enterprise machine (v6.1 ServicePack1) (I can see other posts that have experienced this, but cannot find any resolution) Points to Note: ...
Mike359's avatar
Mike359
Occasional Contributor

I found this similar post for an issue in test execute that got resolved - I'll take a backup of the registry and see if I have something similar that I can remove.

   Re: TestExecute install fails with Error code -1, seeing previous installation even though not exist

   this worked:

   Our developers want you to remove the following keys before install new version of TE:

   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{E1430B2E-6973-1440-8233-  724BAC44AAF2}
   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{E1430B2E-6973-1440-8233-724BAC44AAF2}
   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{E1430B2E-6973-1450-8233-724BAC44AAF2}
   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{E1430B2E-6973-1450-8233-724BAC44AAF2}
   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{E1430B2E-6973-1460-8233-724BAC44AAF2}
   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{E1430B2E-6973-1460-8233-724BAC44AAF2}
   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SmartBear\TestExecute\14.0

 

   Afterwards, try installing the latest release of TestExecute and see if the issue still occurs. 

I will update the post after I have tried it out

Thanks

Mike

Mike359's avatar
Mike359
Occasional Contributor
4 years ago

Unfortunately that did not work.

I searched the registry and could not find anything similar or SmartBear related,

I checked I could Create a Registry key and value - all okay (I then deleted it okay)

I re-ran the install and got the same error here's the full log:

14:25:26:
14:25:26: Start
14:25:26: Computer: <I removed this from the log output>
14:25:26: Version: 14.74.437
14:25:26: Start
14:25:26: Proceed
14:25:26: Finalize
14:25:26: End
14:25:26: Start
14:25:26: Proceed
14:25:26: Finalize
14:25:26: End
14:25:26:    >>Reading the packed content...
14:25:26: Scenario count: 1
14:25:26: An empty scenario is detected.
14:25:26:    >>Waiting for background tasks to complete.
14:25:26:    >>Finishing...
14:25:26: All operations are complete.
14:25:26: Scenario player has finished playing all the scenarios.
14:25:26: Start
14:25:26: None of the known products is installed.
14:25:26: IsUninstall: False
14:25:26: Checking the installation environment
14:25:26: TPreconditionsPage: Enter
14:25:26: TPreconditionsPage: Check actual
14:25:26: Proceed
14:25:26: Finalize
14:25:26: End
14:25:31: Error message: "TestComplete.exe is running."
14:25:31: Exit with code: 1

 Definately nothing installed. Any other suggestions welcome

    • Mike359's avatar
      Mike359
      Occasional Contributor
      4 years ago

      Thanks Marsha, your'e a gem 🙂 .I thought that might be the case, but could not see it in the requirements (but I'll check again)

       

      • Marsha_R's avatar
        Marsha_R
        Moderator
        4 years ago

        Thanks, that's always nice to hear!  I shall endeavor to remain shiny...   💎