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DennisWCook's avatar
DennisWCook
Occasional Contributor
2 years ago
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New Collaborator install fails to load page.

New Collaborator 14.3.14302 install on Ubuntu 22 - Start page fails to load. No errors reported during installation.

What did I miss?

 

Error.log contains the following error ;

SEVERE: Servlet.service() for servlet [StartPage] in context with path [] threw exception
java.lang.IllegalStateException: Cannot call sendRedirect() after the response has been committed
at org.apache.catalina.connector.ResponseFacade.sendRedirect(ResponseFacade.java:488)
at com.smartbear.ccollab.CollabCleanupFilter.doFilter(CollabCleanupFilter.java:60)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:177)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
at com.smartbear.ccollab.auth.AuthTicketValve.invoke(AuthTicketValve.java:32)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:891)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1784)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Thread.java:829)

 

8 Replies

  • srinivasraj's avatar
    srinivasraj
    Icon for Staff rankStaff
    2 years ago
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    May I know the Java version you are using and is it a Linux machine? 

    If installed Collaborator server in your system, please share the error.log file (you'll get in Collab installed dir) and collab.log (<Collb insta dir>/tomcat/logs/collab.log)

    will check and let you know the update.

    • DennisWCook's avatar
      DennisWCook
      Occasional Contributor
      2 years ago
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      java --version
      openjdk 11.0.19 2023-04-18
      OpenJDK Runtime Environment (build 11.0.19+7-post-Ubuntu-0ubuntu120.04.1)
      OpenJDK 64-Bit Server VM (build 11.0.19+7-post-Ubuntu-0ubuntu120.04.1, mixed mode, sharing)

       

      uname -a
      Linux engttmcocoappprd1 5.15.0-72-generic #79~20.04.1-Ubuntu SMP Thu Apr 20 22:12:07 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

  • srinivasraj's avatar
    srinivasraj
    Icon for Staff rankStaff
    2 years ago
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    Hi, 

    Are you able to log in to Collaborator server, if Yes, please follow below steps to share dump file for analysis. Or if not please share snap.

     

    1. Click the "System" link at the bottom of the page (you might have to be an administrator to see that).
    2. In the "Server Backup/Debugging Dump" box at the top of the page, select the following settings:
    a. "Server Logs" => "Include Server Logs"
    b. "File Contents" => "No file content"
    c. "Which Data" => "System configuration only - no review data"
    Then click on the "Download Dump File" button. Send me the resulting zip file.

    • DennisWCook's avatar
      DennisWCook
      Occasional Contributor
      2 years ago
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      Hello - Thanks for replying. 

      No, I have no Collab page @ all. It fails to load.

      Looking into the ccollab_server/error.log, initially there are now errors when starting the collab_server. 

      But once Firefox tries to load the page I see errors in the log,
      INFO: WELD-000119: Not generating any bean definitions from com.smartbear.rtc.service.RtcClientConfigurationResource because of underlying class loading error: Type org.eclipse.core.runtime.IProgressMonitor not found. If this is unexpected, enable DEBUG logging to see the full error.
      May 25, 2023 9:09:57 AM org.jboss.weld.bootstrap.MissingDependenciesRegistry handleResourceLoadingException
      INFO: WELD-000119: Not generating any bean definitions from com.smartbear.rtc.service.RtcWorkItemResource$ApprovalState because of underlying class loading error: Type com.ibm.team.workitem.common.model.IApprovalState not found. If this is unexpected, enable DEBUG logging to see the full error.

       

      Thanks

       

      -Dennis

       

      • srinivasraj's avatar
        srinivasraj
        Icon for Staff rankStaff
        2 years ago
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        Hi, I noticed RTC service plugins and their dependencies are caught in the log, i.e. when Collaborator is installed since you selected it during the installation steps and which is not required (hope this is the window - pic attached).

         

        The logs you see there, are looking for the RTC configuration inside Collaborator server which is not available in Collaborator.

         

        Please choose RTC only if you're using it in Collaborator server or else you can uncheck the RTC service and install Collaborator, it's works fine.

         

        If you're using RTC then please use this link https://support.smartbear.com/collaborator/docs/source-control/rtc/index.html to know more about RTC Service in Collaborator.

         

        Hope this helps.