New Collaborator install fails to load page.

Hi, 

Are you able to log in to Collaborator server, if Yes, please follow below steps to share dump file for analysis. Or if not please share snap.

 

1. Click the "System" link at the bottom of the page (you might have to be an administrator to see that).
2. In the "Server Backup/Debugging Dump" box at the top of the page, select the following settings:
a. "Server Logs" => "Include Server Logs"
b. "File Contents" => "No file content"
c. "Which Data" => "System configuration only - no review data"
Then click on the "Download Dump File" button. Send me the resulting zip file.

Hi, I noticed RTC service plugins and their dependencies are caught in the log, i.e. when Collaborator is installed since you selected it during the installation steps and which is not required (hope this is the window - pic attached).

 

The logs you see there, are looking for the RTC configuration inside Collaborator server which is not available in Collaborator.

 

Please choose RTC only if you're using it in Collaborator server or else you can uncheck the RTC service and install Collaborator, it's works fine.

 

If you're using RTC then please use this link https://support.smartbear.com/collaborator/docs/source-control/rtc/index.html to know more about RTC Service in Collaborator.

 

Hope this helps.

 

 

Thanks - I thought that I had turned off the RTC in this last install attempt. Trying to reduce down to only the basics.

The current error when attempting to load the page is here;

May 25, 2023 10:38:28 AM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet [StartPage] in context with path [] threw exception
java.lang.IllegalStateException: Cannot call sendRedirect() after the response has been committed
at org.apache.catalina.connector.ResponseFacade.sendRedirect(ResponseFacade.java:488)
at com.smartbear.ccollab.CollabCleanupFilter.doFilter(CollabCleanupFilter.java:60)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:177)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
at com.smartbear.ccollab.auth.AuthTicketValve.invoke(AuthTicketValve.java:32)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:891)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1784)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Thread.java:829)


Thanks Again

-Dennis

The log file has lot SQL errors that is the JDBC connection pool error "Could not create connection to database server". 

 

Somewhere in the MySQL configuration (Connector/J) is not properly configured or Connector/J is not using the desired version.

 

Please check this link for more information on MySQL with Collaborator configuration.

https://support.smartbear.com/collaborator/docs/server/install/db/mysql.html