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DennisWCook's avatar
DennisWCook
Occasional Contributor
2 years ago
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New Collaborator install fails to load page.

New Collaborator 14.3.14302 install on Ubuntu 22 - Start page fails to load. No errors reported during installation. What did I miss?   Error.log contains the following error ; SEVERE: Servlet.se...
DennisWCook's avatar
DennisWCook
Occasional Contributor
2 years ago
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Hello - Thanks for replying. 

No, I have no Collab page @ all. It fails to load.

Looking into the ccollab_server/error.log, initially there are now errors when starting the collab_server. 

But once Firefox tries to load the page I see errors in the log,
INFO: WELD-000119: Not generating any bean definitions from com.smartbear.rtc.service.RtcClientConfigurationResource because of underlying class loading error: Type org.eclipse.core.runtime.IProgressMonitor not found. If this is unexpected, enable DEBUG logging to see the full error.
May 25, 2023 9:09:57 AM org.jboss.weld.bootstrap.MissingDependenciesRegistry handleResourceLoadingException
INFO: WELD-000119: Not generating any bean definitions from com.smartbear.rtc.service.RtcWorkItemResource$ApprovalState because of underlying class loading error: Type com.ibm.team.workitem.common.model.IApprovalState not found. If this is unexpected, enable DEBUG logging to see the full error.

 

Thanks

 

-Dennis

 

srinivasraj's avatar
srinivasraj
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2 years ago
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Hi, I noticed RTC service plugins and their dependencies are caught in the log, i.e. when Collaborator is installed since you selected it during the installation steps and which is not required (hope this is the window - pic attached).

 

The logs you see there, are looking for the RTC configuration inside Collaborator server which is not available in Collaborator.

 

Please choose RTC only if you're using it in Collaborator server or else you can uncheck the RTC service and install Collaborator, it's works fine.

 

If you're using RTC then please use this link https://support.smartbear.com/collaborator/docs/source-control/rtc/index.html to know more about RTC Service in Collaborator.

 

Hope this helps.

 

 

  • DennisWCook's avatar
    DennisWCook
    Occasional Contributor
    2 years ago
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    Thanks - I thought that I had turned off the RTC in this last install attempt. Trying to reduce down to only the basics.

    The current error when attempting to load the page is here;

    May 25, 2023 10:38:28 AM org.apache.catalina.core.StandardWrapperValve invoke
    SEVERE: Servlet.service() for servlet [StartPage] in context with path [] threw exception
    java.lang.IllegalStateException: Cannot call sendRedirect() after the response has been committed
    at org.apache.catalina.connector.ResponseFacade.sendRedirect(ResponseFacade.java:488)
    at com.smartbear.ccollab.CollabCleanupFilter.doFilter(CollabCleanupFilter.java:60)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:177)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
    at com.smartbear.ccollab.auth.AuthTicketValve.invoke(AuthTicketValve.java:32)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360)
    at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399)
    at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
    at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:891)
    at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1784)
    at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
    at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191)
    at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.base/java.lang.Thread.run(Thread.java:829)


    Thanks Again

    -Dennis