Forum Discussion

DennisWCook's avatar
DennisWCook
Occasional Contributor
2 years ago
Solved

New Collaborator install fails to load page.

New Collaborator 14.3.14302 install on Ubuntu 22 - Start page fails to load. No errors reported during installation. What did I miss?   Error.log contains the following error ; SEVERE: Servlet.se...
DennisWCook's avatar
DennisWCook
Occasional Contributor
2 years ago
Copy Link

 

java --version
openjdk 11.0.19 2023-04-18
OpenJDK Runtime Environment (build 11.0.19+7-post-Ubuntu-0ubuntu120.04.1)
OpenJDK 64-Bit Server VM (build 11.0.19+7-post-Ubuntu-0ubuntu120.04.1, mixed mode, sharing)

 

uname -a
Linux engttmcocoappprd1 5.15.0-72-generic #79~20.04.1-Ubuntu SMP Thu Apr 20 22:12:07 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

srinivasraj's avatar
srinivasraj
Icon for Staff rankStaff
2 years ago
Copy Link

The log file has lot SQL errors that is the JDBC connection pool error "Could not create connection to database server". 

 

Somewhere in the MySQL configuration (Connector/J) is not properly configured or Connector/J is not using the desired version.

 

Please check this link for more information on MySQL with Collaborator configuration.

https://support.smartbear.com/collaborator/docs/server/install/db/mysql.html

 

  • DanKirkpatrick's avatar
    DanKirkpatrick
    New Contributor
    2 years ago
    Copy Link

    Did you solve this?  If so, how?

    I had same issue with "couldn't create connection to database server".

    For us, using RHEL8 java fips conflicts with selinux fips.   Try turning off fips and try restarting again.

     

    (Long term solution was to disable just java fips by editing <java_distribution>/<java_version>/conf/security/java.security and change security.useSystemPropertiesFile=false)