Forum Discussion

djvakarjoshi1's avatar
djvakarjoshi1
Occasional Contributor
6 years ago

Installation

I am trying to reinstall test complete into my machine but i am recieving error as "Sentiner runtime environement installer failed wiht following error: unable to install CAT file".

 

 

  • TanyaYatskovska's avatar
    TanyaYatskovska
    6 years ago

    Hi djvakarjoshi1,

    This is the licensing module. Please try reinstalling the HASP drivers by following these steps:
    - Go to the following link: https://sentinelcustomer.gemalto.com/sentineldownloads/   
    - Download "Sentinel HASP/LDK - Command Line Rune-time Installer".
    - Extract every file.
    - Open command prompt as an administrator.
    - Shift+Right-click "hasplms.exe" (or "haspdinst.exe") and select "Copy as Path".
    - Paste the file path into command prompt.
    - Paste the path of the executable and add “-r -kp” as parameters. Run the command.
    - Paste the path of the executable again but instead add “-i” as a parameter instead. Run the command.

  • mboyce's avatar
    mboyce
    5 years ago

    I had this same issue today upgrading to TestComplete 14.3. I followed your steps and it worked! Thanks!

    • TanyaYatskovska's avatar
      TanyaYatskovska
      SmartBear Alumni (Retired)
      6 years ago

      Hi djvakarjoshi1,

      This is the licensing module. Please try reinstalling the HASP drivers by following these steps:
      - Go to the following link: https://sentinelcustomer.gemalto.com/sentineldownloads/   
      - Download "Sentinel HASP/LDK - Command Line Rune-time Installer".
      - Extract every file.
      - Open command prompt as an administrator.
      - Shift+Right-click "hasplms.exe" (or "haspdinst.exe") and select "Copy as Path".
      - Paste the file path into command prompt.
      - Paste the path of the executable and add “-r -kp” as parameters. Run the command.
      - Paste the path of the executable again but instead add “-i” as a parameter instead. Run the command.

      • mboyce's avatar
        mboyce
        Contributor
        5 years ago

        I had this same issue today upgrading to TestComplete 14.3. I followed your steps and it worked! Thanks!