Forum Discussion

lanumtm's avatar
lanumtm
Occasional Contributor
2 months ago

Installation for 15.63

Hello, 

Has anyone run into the issue when updating 15.63 that the installation does not complete? I've tried uninstalling, rebooting, and the following smartbear articles: 


https://support.smartbear.com/testcomplete/docs/general-info/installing/troubleshooting/failed-to-complete-installation.html<https://support.smartbear.com/testcomplete/docs/general-info/installing/troubleshooting/failed-to-complete-installation.html>

https://support.smartbear.com/testcomplete/docs/general-info/installing/maintaining/repairing.html

The below image appears whether I'm attempting to complete install or uninstall. 

Thanks. 

  • After uninstalling and before attempting to reinstall, I'd suggest deleting the TestComplete branch in the registry.  It might be gone already.

     

    Also, I'd look for anything TestComplete related under: \HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

    The key names are cryptic so you'll have to click on each of them to see the contained data.  As you can see mine is named "{F9706C42-3C24-1500-91B0-B5EA37F86B81}" but yours will almost certainly be different.  If you find anything related to TC delete that key/branch before attempting to reinstall.

    Last but not least, you can see the install source folder location identified in the above screen capture.  Delete that folder before attempting to reinstall.

    After deleting any of those items restart Windows before attempting to reinstall.

    Good luck, John

5 Replies

  • JDR2500's avatar
    JDR2500
    Occasional Contributor

    After uninstalling and before attempting to reinstall, I'd suggest deleting the TestComplete branch in the registry.  It might be gone already.

     

    Also, I'd look for anything TestComplete related under: \HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

    The key names are cryptic so you'll have to click on each of them to see the contained data.  As you can see mine is named "{F9706C42-3C24-1500-91B0-B5EA37F86B81}" but yours will almost certainly be different.  If you find anything related to TC delete that key/branch before attempting to reinstall.

    Last but not least, you can see the install source folder location identified in the above screen capture.  Delete that folder before attempting to reinstall.

    After deleting any of those items restart Windows before attempting to reinstall.

    Good luck, John

  • nastester's avatar
    nastester
    Regular Contributor

    If a full uninstall and reinstall doesn't work, I would open a support ticket. I have not personally tried to install this version. I am still on 15.61

    • lanumtm's avatar
      lanumtm
      Occasional Contributor

      Thank you! I have opened one and I'm waiting on a resolution.