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Mike359's avatar
Mike359
Occasional Contributor
4 years ago

Installation Error TestComplete.exe is running (Not all pre-installation conditions are met)

Hi, I am trying to install TestComplete.exe on a Windows7 Enterprise machine (v6.1 ServicePack1) (I can see other posts that have experienced this, but cannot find any resolution) Points to Note: ...
Marsha_R's avatar
Marsha_R
Moderator
4 years ago

Even with the installation error, does TestComplete run afterwards?

  • Mike359's avatar
    Mike359
    Occasional Contributor
    4 years ago

    Hi Marsha, 

    No the Install is halted, it is almost instantaneous. Nothing is installed (it is like the pre-install checks are failing).

    (NB. If I try to uninstall after the message it tells me it could not find TestComplete to uninstall it)

    It is also worth noting that this machine has no internet access is this a requirement ? (Unfortunately, I cannot add it to try it out)

    Thank you for your response.

    Kind Regards

    Mike

     

  • Mike359's avatar
    Mike359
    Occasional Contributor
    4 years ago

    I found this similar post for an issue in test execute that got resolved - I'll take a backup of the registry and see if I have something similar that I can remove.

       Re: TestExecute install fails with Error code -1, seeing previous installation even though not exist

       this worked:

       Our developers want you to remove the following keys before install new version of TE:

       Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{E1430B2E-6973-1440-8233-  724BAC44AAF2}
       Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{E1430B2E-6973-1440-8233-724BAC44AAF2}
       Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{E1430B2E-6973-1450-8233-724BAC44AAF2}
       Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{E1430B2E-6973-1450-8233-724BAC44AAF2}
       Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall{E1430B2E-6973-1460-8233-724BAC44AAF2}
       Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{E1430B2E-6973-1460-8233-724BAC44AAF2}
       Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SmartBear\TestExecute\14.0

     

       Afterwards, try installing the latest release of TestExecute and see if the issue still occurs. 

    I will update the post after I have tried it out

    Thanks

    Mike

    • Mike359's avatar
      Mike359
      Occasional Contributor
      4 years ago

      Unfortunately that did not work.

      I searched the registry and could not find anything similar or SmartBear related,

      I checked I could Create a Registry key and value - all okay (I then deleted it okay)

      I re-ran the install and got the same error here's the full log:

      14:25:26:
      14:25:26: Start
      14:25:26: Computer: <I removed this from the log output>
      14:25:26: Version: 14.74.437
      14:25:26: Start
      14:25:26: Proceed
      14:25:26: Finalize
      14:25:26: End
      14:25:26: Start
      14:25:26: Proceed
      14:25:26: Finalize
      14:25:26: End
      14:25:26:    >>Reading the packed content...
      14:25:26: Scenario count: 1
      14:25:26: An empty scenario is detected.
      14:25:26:    >>Waiting for background tasks to complete.
      14:25:26:    >>Finishing...
      14:25:26: All operations are complete.
      14:25:26: Scenario player has finished playing all the scenarios.
      14:25:26: Start
      14:25:26: None of the known products is installed.
      14:25:26: IsUninstall: False
      14:25:26: Checking the installation environment
      14:25:26: TPreconditionsPage: Enter
      14:25:26: TPreconditionsPage: Check actual
      14:25:26: Proceed
      14:25:26: Finalize
      14:25:26: End
      14:25:31: Error message: "TestComplete.exe is running."
      14:25:31: Exit with code: 1

       Definately nothing installed. Any other suggestions welcome