Hi,
One of our employee left but that employee didn't deactivate the TestComplete license. I don't have access to that machine, is there any way to deactivate that license and generate new license key from SmartBear account portal?
Champion Level 3Hi,
> is there any way to deactivate that license and generate new license key from SmartBear account portal?
Yes. While logged into portal with the product page been opened, there will be Deactivate License link under the License Management section on the right.
Hi Alex,
Thanks for your reply. On this page https://my.smartbear.com/hasp/deactivate.aspx , do I have to perform both of the steps? Bearing in mind I don't have access to the machine from where I wouldn't like to deactivate the license.
Thanks.
Champion Level 3Yes, you need to follow the steps. If you don't have access to the other box, then perhaps your IT department or someone else who has access to the box can do the steps with you. It only takes a few minutes.
