Forum Discussion

IRISQATeam's avatar
IRISQATeam
Contributor
7 years ago

How to deactivate node locked test complete license and generate a new license key?

Hi, One of our employee left but that employee didn't deactivate the TestComplete license. I don't have access to that machine, is there any way to deactivate that license and generate new license k...
IRISQATeam's avatar
IRISQATeam
Contributor
7 years ago

Hi Alex,

Thanks for your reply. On this page https://my.smartbear.com/hasp/deactivate.aspx , do I have to perform both of the steps? Bearing in mind I don't have access to the machine from where I wouldn't like to deactivate the license. 

 

Thanks. 

Marsha_R's avatar
Marsha_R
Icon for Champion Level 3 rankChampion Level 3
7 years ago

Yes, you need to follow the steps.  If you don't have access to the other box, then perhaps your IT department or someone else who has access to the box can do the steps with you.  It only takes a few minutes.