We are building a new experience for our SmartBear Community.
This site is now read-only. You can still browse and search as usual. Learn More

Forum Discussion

Andrew_Shadow's avatar
Andrew_Shadow
New Contributor
7 years ago
Solved

Deactivate License

Hello!
I have a problem with deactivation of the license on one of machines. Currently Node-Locked License for TestComplete 12 is activated. It should be deactivated and then activated for TestComplete 14. But deactivation was not successful and now it’s in “Please apply update (Cancel Pending)” state.

 

In deactivate lisence page i observer red message:

"There is a license update that was generated for one of the products installed on your computer, but was not applied.
To continue, please https://my.smartbear.com/hasp/upgrade.aspx?uid=766 first."


Could you please deactivate it so I can activate TC 14?

  • tristaanogre's avatar
    tristaanogre
    7 years ago

    This is going to require direct contact with SmartBear staff.  While staff monitor this forum, licensing issues like this should be sent as a support case via https://support.smartbear.com/message/?prod=TestComplete

1 Reply

  • tristaanogre's avatar
    tristaanogre
    Esteemed Contributor
    7 years ago

    This is going to require direct contact with SmartBear staff.  While staff monitor this forum, licensing issues like this should be sent as a support case via https://support.smartbear.com/message/?prod=TestComplete