Hello,
I have a problem with testexecute. Sometimes the application under test crashes when the "save as" dialog shall be displayed.
Under "Details" in the testlog I get an error code 0xC0000005. In the Windows event log I see an error in the module "kernelbase.dll".
Has anybody else experienced this problem? I have many testcases where the "save as" dialog is used, and it happens quite random on a few of this test cases.
Best regards
Christoph
Champion Level 1You have no doubt researched this but I will post this for others...
Error code 0xC0000005 is a general access violation error, indicating that a program is trying to access memory it’s not allowed to. This issue often involves problems with permissions, corrupted files, or conflicting software. The reference to kernelbase.dll in the Windows Event Log indicates that this issue might be related to the Windows kernel or system libraries.
Given this, do you have any code in place to verify if the file already exists and the path is valid in each case? Issues with the computer running the tests should not be ruled out completely. Wrtting some code to loop and perform file system tests within TestComplete would be a good idea just to rule out issues with your tested app and the pc.
Good luck! Check back and let us know what you find!
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Champion Level 1You also may want to check your file system for corrupted files https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e
Champion Level 1Adding another thought... You could create a test that only performs that function repeatedly and then analyze and share the results with Dev.
Have you noticed any patterns or triggers?
Champion Level 3If you were to repeat the test manually, does it always work?
What version of TestExecute are you using? Was it working before?
