unable to deactivate my TestComplete node-locked license in new PC without deactivating in old PC

Question

I moved to a new PC without deactivating the node-locked license in the old PC. Now no more I have access to the old PC. I cannot deactivate &amp; activate a license in a new PC. Please suggest me how to deactivate my node-locked license in the new PC without accessing the old PC

marsha_r · Accepted Answer

https://support.smartbear.com/testcomplete/docs/licensing/uninstalling-and-moving-licenses.html#Problems
If you encounter a hardware or software problem that blocks the automatic or manual deactivation, please&nbsp;contact the SmartBear Sales Team.
&nbsp;
According to the documentation, you need to contact the Sales Team.&nbsp; Here's how to do that:
https://support.smartbear.com/testcomplete/docs/licensing/getting-support-licguide.html

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