Hi,
> is there any way to deactivate that license and generate new license key from SmartBear account portal?
Yes. While logged into portal with the product page been opened, there will be Deactivate License link under the License Management section on the right.
Hi Alex,
Thanks for your reply. On this page https://my.smartbear.com/hasp/deactivate.aspx , do I have to perform both of the steps? Bearing in mind I don't have access to the machine from where I wouldn't like to deactivate the license.
Thanks.
Yes, you need to follow the steps. If you don't have access to the other box, then perhaps your IT department or someone else who has access to the box can do the steps with you. It only takes a few minutes.
Hi,
In case it is not possible to access the target machine as suggested by Marsha_R, you may contact Sales via the https://support.smartbear.com/message/?prod=TestComplete form and ask them to re-issue a license for you.
