Forum Discussion

Bingo's avatar
Bingo
Contributor
6 years ago

Failed to start TCHookX86.exe and can't find this exec program on TC14.

When I start the testcomplete 14 . The dialog will appear and close it , testcomplete will close. we use float license for testcomplete14. --------------------------- TestComplete --------------------------- Failed to start the 'C:\Program Files (x86)\SmartBear\TestComplete 14\Bin\TCHookX86.exe' process: The system cannot find the file specified. TestComplete will be closed. --------------------------- OK ---------------------------
  • Bingo's avatar
    Bingo
    6 years ago

    The reason is antivirus delete the .exe file which is from smartbear customer team.

  • tristaanogre's avatar
    tristaanogre
    Esteemed Contributor
    6 years ago

    Try a repair install of TC 14 on the machine in question.  It sounds like something got messed up in the registry or in the file installations.

    • TanyaYatskovska's avatar
      TanyaYatskovska
      SmartBear Alumni (Retired)
      6 years ago

      Also, it makes sense to try starting TestComplete as an Administrator.

       

      Bingo, let us know if the issue wasn't resolved - we will be happy to assist more.

      • Bingo's avatar
        Bingo
        Contributor
        6 years ago

        Yeah, I have a try. But it can't solve my problem. Thanks.

    • Bingo's avatar
      Bingo
      Contributor
      6 years ago

      Thank you a lot. But reinstall can't solve this problem. I will try other ways.

  • Bingo's avatar
    Bingo
    Contributor
    6 years ago

    The reason is antivirus delete the .exe file which is from smartbear customer team.