Forum Discussion

rmalhotra's avatar
rmalhotra
New Contributor
3 years ago

Error- Unable to navigate.. and Warning- Simulating the ESC keystroke to close the unexpected window

Why is my simple script to just launch chrome and navigate to any url is failing on chrome browser (working on Edge and Fire Fox)?

 

Testcomplete version = 15.20.341.7 x64

Chrome is up to date - Version 96.0.4664.110 (Official Build) (64-bit)

 

Script =

function test()
{
Browsers.Item("chrome").Run("http://www.google.com/");
}

 

Logs show -

Warning: "Simulating the ESC keystroke to close the unexpected window"

Error: "Unable to navigate to the http://www.google.com

Details: 

URL: http://www.google.com/
Process ID: 18804
Process Command Line: "C:\Program Files\Google\Chrome\Application\chrome.exe"  --disable-hang-monitor --remote-debugging-port=9222
Info: Cannot find the Page node after calling the NavigateTo method.

Check whether TestComplete Chrome Extension is installed and enabled.

Sys.Browser("chrome")
 

I have tried -

- Preparing chrome for Web Testing as per the steps given in TestComplete documentation

- Closing all windows except Test Complete before running the test

- Unchecking "Press Esc" in Project Properties-> Playback->On unexpected window

  • rmalhotra's avatar
    rmalhotra
    3 years ago

    I opened a support ticket and finally, got the solution. Thanks.

     

    The issue got resolved by Disabling the Live Caption in Chrome settings.

     

    Steps - 

    1. Go to Chrome Settings -> Advanced -> Accessibility (chrome://settings/accessibility)

    2. Disable Live Caption 

     

     

  • vinniew's avatar
    vinniew
    Staff
    3 years ago

    Hi rmalhotra 

     

    Can you try the following, 

     

    Navigate to your web application, using the object spy in TestComplete 

     

    Check if TestComplete recognizes any objects on screen

     

    Can you check if the extension is actually running when you launch chrome.(there may be a block running this process with your antivirus or group policies) 

     

    It could be that be that our "tcCrHost.exe" is not running. TestComplete uses this process to send information between the extension and the client. Without this process the client will believe that the extension isn't installed. When this issue occurs please try validating that the process is running. You can check this within Task Manager under the "Details" tab. If it's not running then it may be blocked or delayed by your system's security systems. In this case it may be necessary to whitelist the process.

     

    KR

    Vincent

    • rmalhotra's avatar
      rmalhotra
      New Contributor
      3 years ago

      Hi vinniew 

       

      Thanks for your reply.

       

      I checked in Task Manager that "tcCrHost.exe" is running.

       

      Object spy in TestComplete is not recognizing any objects on screen. Instead, it is recognizing the whole screen.