Forum Discussion

rmalhotra's avatar
rmalhotra
New Contributor
3 years ago

Error- Unable to navigate.. and Warning- Simulating the ESC keystroke to close the unexpected window

Why is my simple script to just launch chrome and navigate to any url is failing on chrome browser (working on Edge and Fire Fox)?   Testcomplete version = 15.20.341.7 x64 Chrome is up to date - ...
  • rmalhotra's avatar
    rmalhotra
    3 years ago

    I opened a support ticket and finally, got the solution. Thanks.

     

    The issue got resolved by Disabling the Live Caption in Chrome settings.

     

    Steps - 

    1. Go to Chrome Settings -> Advanced -> Accessibility (chrome://settings/accessibility)

    2. Disable Live Caption 

     

     

vinniew's avatar
vinniew
Staff
3 years ago

Hi rmalhotra 

 

Can you try the following, 

 

Navigate to your web application, using the object spy in TestComplete 

 

Check if TestComplete recognizes any objects on screen

 

Can you check if the extension is actually running when you launch chrome.(there may be a block running this process with your antivirus or group policies) 

 

It could be that be that our "tcCrHost.exe" is not running. TestComplete uses this process to send information between the extension and the client. Without this process the client will believe that the extension isn't installed. When this issue occurs please try validating that the process is running. You can check this within Task Manager under the "Details" tab. If it's not running then it may be blocked or delayed by your system's security systems. In this case it may be necessary to whitelist the process.

 

KR

Vincent

  • rmalhotra's avatar
    rmalhotra
    New Contributor
    3 years ago

    Hi vinniew 

     

    Thanks for your reply.

     

    I checked in Task Manager that "tcCrHost.exe" is running.

     

    Object spy in TestComplete is not recognizing any objects on screen. Instead, it is recognizing the whole screen.

    • sonya_m's avatar
      sonya_m
      SmartBear Alumni (Retired)
      3 years ago

      Hi rmalhotra ! If the replies from the Community didn't help, please consider opening a support ticket since your question might require a more thorough investigation. Thank you!

      • rmalhotra's avatar
        rmalhotra
        New Contributor
        3 years ago

        I opened a support ticket and finally, got the solution. Thanks.

         

        The issue got resolved by Disabling the Live Caption in Chrome settings.

         

        Steps - 

        1. Go to Chrome Settings -> Advanced -> Accessibility (chrome://settings/accessibility)

        2. Disable Live Caption