Forum Discussion

Nbabutc's avatar
Nbabutc
Occasional Contributor
5 years ago

deactivated node locked license in one machine and try to install in other machine is getting error

Hi Guys, I was uninstalled and deactivated in one machine, so I want to activate license into another machine, it showing key error,   anyone can please help in this. Many Thanks Naresh nbabutc...
  • sonya_m's avatar
    sonya_m
    5 years ago

    Thank you Alex!

     

    Nbabutc I would still recommend going to support with this, since this is license-related. 

AlexKaras's avatar
AlexKaras
Champion Level 3
5 years ago

Hi,

 

If I remember it correctly, after license deactivation you must navigate to your User Portal at my.smartbear.com and generate a new license key.

 

P.S. What is the text of the error?

 

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    5 years ago

    Thank you Alex!

     

    Nbabutc I would still recommend going to support with this, since this is license-related.