Forum Discussion

lkhua's avatar
lkhua
New Contributor
6 years ago

'Contact Us' Is Working?

I contacted SmartBear last week through 'Contact Us' but there is no response till now.  Is there  anyone even reading it?

  • TanyaYatskovska's avatar
    TanyaYatskovska
    6 years ago

    Hi lkhua,

     

    I'm not a licensing specialist. So, I cannot reply to you about the prices. I've asked our team to contact you.

     

    I can clarify several things:

    • The Internet connection is required only to activate a license. 
    • A Node-Locked license is linked to the computer. However, if you need to move the software, you can deactivate the license from one computer and activate it on another one.
    • If you buy 5 licenses, it means that only 5 TestComplete instances can be launched at the same time. The Internet connection isn't required for license usage. You will activate a Floating license on the License Manager PC. This computer should be available in your network so that all TC machines have access to it.

     

     

     

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    6 years ago

    Hi lkhua,

     

    Thanks for contacting us. I think you will get a reply shortly.

    While we are waiting for the response, could you please clarify your request? Perhaps, we can help you in the Community.

     

     

    • lkhua's avatar
      lkhua
      New Contributor
      6 years ago

      Hi TanyaYatskovska 

       

      Great that someone is responding.

       

      Basically, we are quite interested with your product, TestComplete.  So, we would like to understand more on the pricing and if it is possible if we can extend the trial.

       

      1. For node-locked licenses, it is tied to a single computer.  If I am to move the software from 1 computer to another, how should i go about with this?  Btw, does that computer requires internet connection to use the software?

      2. For floating licenses, assuming I purchased 5 licenses.  And I installed the software on 10 computers, which requires internet connection (i assume).  So, at any 1 time, a maximum of 5 users can use the software.  Is this correct?  This is clarify my understanding.

      3. Roughly how much is the maintainance cost thereafter?

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)
        6 years ago

        Hi lkhua,

         

        I'm not a licensing specialist. So, I cannot reply to you about the prices. I've asked our team to contact you.

         

        I can clarify several things:

        • The Internet connection is required only to activate a license. 
        • A Node-Locked license is linked to the computer. However, if you need to move the software, you can deactivate the license from one computer and activate it on another one.
        • If you buy 5 licenses, it means that only 5 TestComplete instances can be launched at the same time. The Internet connection isn't required for license usage. You will activate a Floating license on the License Manager PC. This computer should be available in your network so that all TC machines have access to it.

         

         

         

  • lkhua's avatar
    lkhua
    New Contributor
    6 years ago

    Hi TanyaYatskovska 

     

    Thank you for the response.  I have a better picture of how the licensing works.  Your colleague has contacted me, so i'll discuss with him on the pricing.  Again, thank you very much.