Forum Discussion

rek32321's avatar
rek32321
Occasional Contributor
6 years ago

Connecting to JIRA from Test Complete, can't find my Project

I am trying to connect to JIRA from TestComplete.  

From the "Add Bug Info to JIRA Database" window: 

 

I was able to complete the Server, User Login and Password information, when I input the Project Key (An existing Project already in JIRA).  I am able to complete the login, but I am getting a message that it cannot find my Project. 

 

Authorizing...
Authorization completed.
Verifying the project key...
A project with the key 'AP' was not found.

 

During my trial period, I was able to connect to this project and even created a few defects, not sure why I can not connect to my Project now with the licensed version.

 

Thanks !

  • Marsha_R's avatar
    Marsha_R
    Moderator
    6 years ago

    Here are a few things that you can check:

     

    Are you using the same machine to connect that you did with your trial?

    Are you using the same project that you did with your trial?

    Are the privileges the same between where your project is and where your licensed TC is as they were before?

    Has your antivirus been updated lately?

    • rek32321's avatar
      rek32321
      Occasional Contributor
      6 years ago

      Hi,

       

      Thank you for your reply.  Here is what I can tell you.

       

      1) I have a new dedicated machine for TC, the trial was on my local machine.

      2) I am using the same Project in JIRA that I used during my trial

      3) I beleive that the priveges are the same.  I am an Admin in JIRA and an Admin on the new machine where TC is now located.

      4) Not sure about the Antivirs as that is controled by our IT Dept.

      • Marsha_R's avatar
        Marsha_R
        Moderator
        6 years ago

        Are you able to navigate directly to JIRA and find your project from your new TC machine (outside of TC)?