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rmrosen6's avatar
rmrosen6
Occasional Contributor
31 days ago

TestComplete Error when running on Pipeline

Hello,

We run TestComplete on multiple an Azure Dev-Ops Pipelines on Virtual Machines. It used to run fine but since December of last year, we have been getting this error on more and more of our runs:

Error Message:  Exception

It started at first on just one run and now it seems it is always happening.

Our TestComplete Adapter is 1.15069.139.  Our Version of Testexcute is 15.69.

Can someone advise on what the issue may be and a solution?

Thank You

Robert

 

 

    • rmrosen6's avatar
      rmrosen6
      Occasional Contributor
      31 days ago

      Hi,

      Thank You.  Can you advise what other information I could provide to help diagnose the issue?

      Thank You

  • scot1967's avatar
    scot1967
    Regular Contributor
    31 days ago

    You should post the usual information you would in any bug report.  We need a full error message and steps to reproduce the condition if possible.  OS versions would be helpful as well as the type of testing environment such as web, desktop.  Context for the error condition such as when it occurs (failing code, command, method), maybe a code snip and something from the test log. It would also be good to include what you have tried to do so far to resolve the issue.

    Right now we only know you are getting an exception in version 15.69 running in a pipeline on a vm.   

  • rraghvani's avatar
    rraghvani
    Icon for Champion Level 3 rankChampion Level 3
    31 days ago

    "Error Message:  Exception" doesn't really help or mean anything useful, accept for, something has gone wrong!

    Are there any log details or log files associated with this exception? You might need to enable logging or debugging information, which should provide more details.

    What has changed since December?

  • scot1967's avatar
    scot1967
    Regular Contributor
    31 days ago

    It would also be good to know what is throwing the exception, Pipeline or TestComplete.  

    • rmrosen6's avatar
      rmrosen6
      Occasional Contributor
      31 days ago

      Is there an email for Smartview I can send the logs to rather than posting here?

  • PMularczyk's avatar
    PMularczyk
    Icon for Staff rankStaff
    30 days ago

    Hey, we are working to solve the problem. Tomorrow we plan to release an update with a solution to the problem. We apologize for the inconvenience.

    Best regards,
    Pawel
    TestComplete Product Team

    • scot1967's avatar
      scot1967
      Regular Contributor
      30 days ago

      PMularczyk What is the problem you are working to solve?  This information would help the community.  Thanks!  

    • abdanish's avatar
      abdanish
      Occasional Contributor
      6 days ago

      In which version does this problem has been resolved

       

      • rollosa's avatar
        rollosa
        New Contributor
        5 days ago

        problem has been resolved with 15.72.182

  • rollosa's avatar
    rollosa
    New Contributor
    29 days ago

    PMularczyk  could you please give us an update on when solution to the problem will be released?

    Thanks

  • rmrosen6's avatar
    rmrosen6
    Occasional Contributor
    16 days ago

    Hello.

    I noticed for all our failing tests we always get this message in the .html log file.

    The SmartBear Test Extension is not Installed or is Disabled

    We run multiple TestComplete Projects at once on Virtual Machines in an Agent Poole.

    Our Chrome version is 133.0.6943.142

    Thank You

    Robert

  • abdanish's avatar
    abdanish
    Occasional Contributor
    15 days ago

    Following any solution Smartbear provided uptill now for this issue