Hi Nathalie,
OK, great to hear the problem is solved.
If you are having problems contacting Support, I would like to investigate this. After a new case is submitted, you are expected to get an Issue# within an hour. If you are not getting the Issue# at all, this means that the request does not reach us. If this is the case, could you please try opening a new case through the web form one more time, and if you don't get an Issue#, answer to this thread and let me know the e-mail address you used when submitting the request - I will try to troubleshoot on our side. Thanks!