Unable to install Code collaborator client

Question

I was using code collaborator for a while and it suddenly stopped working and the application was not opening up. I uninstalled and while trying to reinstall getting the error as below.

"java.lang.RuntimeException: java.lang.reflect.InvocationTargetException"

Also tried to reinstall Java but didn't work. Using Java 1.8

Error Log

Exception:

java.lang.RuntimeException: java.lang.reflect.InvocationTargetException
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:704)
at com.install4j.runtime.installer.frontend.WizardScreenExecutor.register(WizardScreenExecutor.java:265)
at com.install4j.runtime.installer.ContextImpl.registerScreenConfigs(ContextImpl.java:744)
at com.install4j.runtime.installer.ContextImpl.registerScreens(ContextImpl.java:732)
at com.install4j.runtime.installer.controller.Controller.start(Controller.java:83)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)
at com.install4j.runtime.installer.Installer.main(Installer.java:45)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)
at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)
Caused by: java.lang.reflect.InvocationTargetException
at java.desktop/java.awt.EventQueue.invokeAndWait(EventQueue.java:1367)
at java.desktop/java.awt.EventQueue.invokeAndWait(EventQueue.java:1342)
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:700)
... 13 more
Caused by: java.lang.IllegalArgumentException: Malformed \uxxxx encoding.
at java.base/java.util.Properties.loadConvert(Properties.java:654)
at java.base/java.util.Properties.load0(Properties.java:454)
at java.base/java.util.Properties.load(Properties.java:404)
at com.smartbear.beans.ConfigUtils$1.run(ConfigUtils.java:371)
at com.smartbear.beans.ConfigUtils.withLockFile(ConfigUtils.java:310)
at com.smartbear.beans.ConfigUtils.loadProfileConfigProps(ConfigUtils.java:364)
at com.smartbear.beans.ConfigUtils.loadConfigFiles(ConfigUtils.java:546)
at com.smartbear.ccollab.installer.CollaboratorSetupScreen.createComponent(CollaboratorSetupScreen.java:215)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.initContentComponent(ScreenEnvelope.java:338)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.init(ScreenEnvelope.java:68)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.<init>(ScreenEnvelope.java:46)
at com.install4j.runtime.installer.frontend.WizardScreenExecutor$3.run(WizardScreenExecutor.java:268)
at java.desktop/java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:303)
at java.desktop/java.awt.EventQueue.dispatchEventImpl(EventQueue.java:770)
at java.desktop/java.awt.EventQueue$4.run(EventQueue.java:721)
at java.desktop/java.awt.EventQueue$4.run(EventQueue.java:715)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:85)
at java.desktop/java.awt.EventQueue.dispatchEvent(EventQueue.java:740)
at java.desktop/java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:203)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:124)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:113)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:109)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.desktop/java.awt.EventDispatchThread.run(EventDispatchThread.java:90)

olegb · Answer

Hello&nbsp;lakshmikanth,
&nbsp;
Are you running the installer on a Unix instance and under "sudo"? If yes, try to run it using your own account. If the issues still persist, try to run the installer in console mode. To do this, add the "-c" option, e.g.:
sh ccollab_server_13_5_13500_unix.sh -c
&nbsp;
If still no luck, ensure that you are using the Oracle vendor of Java and it is set as default in the system:
https://support.smartbear.com/collaborator/docs/reference/java-compatibility.html
https://stackoverflow.com/questions/12787757/how-to-use-the-command-update-alternatives-config-java
&nbsp;

lakshmikanth · Answer

Hi&nbsp;Oleg Beriashvili,&nbsp;Thanks for the support. I am using windows 10. Can you please let me know what needs to be done in the windows environment?

calvinc · Answer

Hi&nbsp;lakshmikanth,
&nbsp;
For Windows, please download and install the corresponding Client (ccollab_client_&lt;version&gt;_windows_x64.exe) with your Server's version. This is usually the 2nd link in the list (64-bit version).
&nbsp;
Here is our installer page:&nbsp;https://support.smartbear.com/collaborator/downloads/all-installers/
Installer instructions:&nbsp;https://support.smartbear.com/collaborator/docs/desktop-clients/install.html
&nbsp;
Regards,Calvin ChanTechnical Support Engineer

lakshmikanth · Answer

Hi Calvin,&nbsp;While installing any of the versions I am getting the error as attached in the screenshot. I am usingWindows 10 64-bitJAVA 1.8.0_261 64-bit&nbsp;ccollab_client_13_5_13500_windows_x64.exeAlso attached error log. Please provide a solution at the earliest. Thank you&nbsp;Exception:java.lang.RuntimeException: java.lang.reflect.InvocationTargetExceptionat com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:704)at com.install4j.runtime.installer.frontend.WizardScreenExecutor.register(WizardScreenExecutor.java:265)at com.install4j.runtime.installer.ContextImpl.registerScreenConfigs(ContextImpl.java:744)at com.install4j.runtime.installer.ContextImpl.registerScreens(ContextImpl.java:732)at com.install4j.runtime.installer.controller.Controller.start(Controller.java:83)at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)at com.install4j.runtime.installer.Installer.main(Installer.java:45)at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)at java.lang.reflect.Method.invoke(Unknown Source)at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)Caused by: java.lang.reflect.InvocationTargetExceptionat java.awt.EventQueue.invokeAndWait(Unknown Source)at java.awt.EventQueue.invokeAndWait(Unknown Source)at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:700)... 13 moreCaused by: java.lang.IllegalArgumentException: Malformed \uxxxx encoding.at java.util.Properties.loadConvert(Unknown Source)at java.util.Properties.load0(Unknown Source)at java.util.Properties.load(Unknown Source)at com.smartbear.beans.ConfigUtils$1.run(ConfigUtils.java:371)at com.smartbear.beans.ConfigUtils.withLockFile(ConfigUtils.java:310)at com.smartbear.beans.ConfigUtils.loadProfileConfigProps(ConfigUtils.java:364)at com.smartbear.beans.ConfigUtils.loadConfigFiles(ConfigUtils.java:546)at com.smartbear.ccollab.installer.CollaboratorSetupScreen.createComponent(CollaboratorSetupScreen.java:215)at com.install4j.runtime.installer.frontend.ScreenEnvelope.initContentComponent(ScreenEnvelope.java:338)at com.install4j.runtime.installer.frontend.ScreenEnvelope.init(ScreenEnvelope.java:68)at com.install4j.runtime.installer.frontend.ScreenEnvelope.&lt;init&gt;(ScreenEnvelope.java:46)at com.install4j.runtime.installer.frontend.WizardScreenExecutor$3.run(WizardScreenExecutor.java:268)at java.awt.event.InvocationEvent.dispatch(Unknown Source)at java.awt.EventQueue.dispatchEventImpl(Unknown Source)at java.awt.EventQueue.access$500(Unknown Source)at java.awt.EventQueue$3.run(Unknown Source)at java.awt.EventQueue$3.run(Unknown Source)at java.security.AccessController.doPrivileged(Native Method)at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)at java.awt.EventQueue.dispatchEvent(Unknown Source)at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)at java.awt.EventDispatchThread.pumpEvents(Unknown Source)at java.awt.EventDispatchThread.pumpEvents(Unknown Source)at java.awt.EventDispatchThread.run(Unknown Source)System properties:java.runtime.name=Java(TM) SE Runtime Environmentexe4j.moduleName=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exeexe4j.semaphoreName=Local\c:_users_downloads_softwares_ccollab_client_13_5_13500_windows_x64.exesun.boot.library.path=c:\program files\java\jre1.8.0_261\binjava.vm.version=25.261-b25java.vm.vendor=Oracle Corporationjava.vendor.url=http://java.oracle.com/exe4j.consoleCodepage=cp0path.separator=;java.vm.name=Java HotSpot(TM) 64-Bit Server VMfile.encoding.pkg=sun.iouser.country=USuser.script=sun.os.patch.level=install4j.exeDir=C:\Users\Downloads\Softwares\java.vm.specification.name=Java Virtual Machine Specificationuser.dir=C:\Temp\e4j7769.tmp_dir1618992170java.runtime.version=1.8.0_261-b25java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironmentjava.endorsed.dirs=c:\program files\java\jre1.8.0_261\lib\endorsedos.arch=amd64java.io.tmpdir=C:\Temp\line.separator=java.vm.specification.vendor=Oracle Corporationuser.variant=exe4j.tempDir=C:\Temp\e4j7769.tmp_dir1618992170os.name=Windows 10sun.java2d.noddraw=truesun.jnu.encoding=Cp1252java.library.path=c:\program files\java\jre1.8.0_261\bin;C:\Temp\e4j7769.tmp_dir1618992170\user;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files (x86)\RSA SecurID Token Common;C:\Program Files\RSA SecurID Token Common;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Git\cmd;C:\Program Files\TortoiseGit\bin;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Dell\Dell Data Protection\Encryption\;C:\Program Files
odejs\;C:\Program Files\Code Collaborator Client;C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps;C:\Program Files\PuTTY\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\1E\Client\Extensibility\NomadBranch;C:\Users\AppData\Local\Microsoft\WindowsApps;C:\Users\AppData\Local\Programs\Microsoft VS Code\bin;C:\Users\AppData\Roaming
pm;C:\Users\AppData\Local\Programs\Python\Python38-32\Scripts\;C:\Users\AppData\Local\Programs\Python\Python38-32\;sun.awt.enableExtraMouseButtons=truejava.specification.name=Java Platform API Specificationjava.class.version=52.0sun.management.compiler=HotSpot 64-Bit Tiered Compilersexe4j.isInstall4j=trueos.version=10.0user.home=C:\Users\user.timezone=Asia/Calcuttajava.awt.printerjob=sun.awt.windows.WPrinterJobfile.encoding=Cp1252java.specification.version=1.8java.class.path=C:\Temp\e4j7769.tmp_dir1618992170\i4jruntime.jar;C:\Temp\e4j7769.tmp_dir1618992170\user.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\client-installer-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-cmdline-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-code-analysis-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-common-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-datamodel-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-scm-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collaborator-common-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collaborator-json-api-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-beanutils-core-1.8.3.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-codec-1.11.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-io-2.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-lang-2.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-logging-1.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\guava-20.0.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\gwt-user-2.8.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpclient-4.5.8.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpcore-4.4.11.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpmime-4.5.8.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-annotations-2.9.0.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-core-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-databind-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-module-mrbean-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jaxb-api-2.3.1.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jaxws-api-2.3.1.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\org.eclipse.equinox.common-3.10.300.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\ws-commons-util-1.0.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\xmlrpc-client-3.1.3.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\xmlrpc-common-3.1.3.jaruser.name=jdk.gtk.version=2java.vm.specification.version=1.8sun.java.command=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exejava.home=c:\program files\java\jre1.8.0_261sun.arch.data.model=64exe4j.launchName=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exeuser.language=enjava.specification.vendor=Oracle Corporationawt.toolkit=sun.awt.windows.WToolkitjava.vm.info=mixed modeexe4j.unextractedPosition=214611612java.version=1.8.0_261java.ext.dirs=c:\program files\java\jre1.8.0_261\lib\ext;C:\WINDOWS\Sun\Java\lib\extsun.boot.class.path=c:\program files\java\jre1.8.0_261\libesources.jar;c:\program files\java\jre1.8.0_261\libt.jar;c:\program files\java\jre1.8.0_261\lib\sunrsasign.jar;c:\program files\java\jre1.8.0_261\lib\jsse.jar;c:\program files\java\jre1.8.0_261\lib\jce.jar;c:\program files\java\jre1.8.0_261\lib\charsets.jar;c:\program files\java\jre1.8.0_261\lib\jfr.jar;c:\program files\java\jre1.8.0_261\classesinstall4j.appDir=C:\Temp\java.vendor=Oracle Corporationfile.separator=\java.vendor.url.bug=http://bugreport.sun.com/bugreport/sun.io.unicode.encoding=UnicodeLittlesun.cpu.endian=littleinstall4j.systemLanguage=ensun.desktop=windowssun.cpu.isalist=amd64

Forum Discussion

Unable to install Code collaborator client

Related Content

New Collaborator install fails to load page.

collaborator client install issue (win10)

Unable to install TestComplete

Unable to install integrations

TestComplete unable to install

Recent Discussions

Users logged out of web interface too soon

Collaborator insists on downloading .docx files in a review.

Code Collaborator Redirects to Init/Login Page Endlessly

Code Collaborator won't Start

Downloading documents 'with pins in them'