Forum Discussion

lakshmikanth's avatar
lakshmikanth
New Contributor
4 years ago

Unable to install Code collaborator client

I was using code collaborator for a while and it suddenly stopped working and the application was not opening up. I uninstalled and while trying to reinstall getting the error as below. "java.lang.R...
GUI Client
OlegB's avatar
OlegB
SmartBear Alumni (Retired)
4 years ago

Hello lakshmikanth,

 

Are you running the installer on a Unix instance and under "sudo"? If yes, try to run it using your own account. If the issues still persist, try to run the installer in console mode. To do this, add the "-c" option, e.g.:

sh ccollab_server_13_5_13500_unix.sh -c

 

If still no luck, ensure that you are using the Oracle vendor of Java and it is set as default in the system:

https://support.smartbear.com/collaborator/docs/reference/java-compatibility.html

https://stackoverflow.com/questions/12787757/how-to-use-the-command-update-alternatives-config-java

 

  • lakshmikanth's avatar
    lakshmikanth
    New Contributor
    4 years ago

    Hi Oleg Beriashvili,

     

    Thanks for the support. I am using windows 10. Can you please let me know what needs to be done in the windows environment?

    • CalvinC's avatar
      CalvinC
      Staff
      4 years ago

      Hi lakshmikanth,

       

      For Windows, please download and install the corresponding Client (ccollab_client_<version>_windows_x64.exe) with your Server's version. This is usually the 2nd link in the list (64-bit version).

       

      Here is our installer page: https://support.smartbear.com/collaborator/downloads/all-installers/

      Installer instructions: https://support.smartbear.com/collaborator/docs/desktop-clients/install.html

       

      Regards,
      Calvin Chan
      Technical Support Engineer

      • lakshmikanth's avatar
        lakshmikanth
        New Contributor
        4 years ago

        Hi Calvin,

         

        While installing any of the versions I am getting the error as attached in the screenshot. I am using

        Windows 10 64-bit

        JAVA 1.8.0_261 64-bit 

        ccollab_client_13_5_13500_windows_x64.exe

        Also attached error log. Please provide a solution at the earliest. Thank you

         

        Exception:

        java.lang.RuntimeException: java.lang.reflect.InvocationTargetException
        at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:704)
        at com.install4j.runtime.installer.frontend.WizardScreenExecutor.register(WizardScreenExecutor.java:265)
        at com.install4j.runtime.installer.ContextImpl.registerScreenConfigs(ContextImpl.java:744)
        at com.install4j.runtime.installer.ContextImpl.registerScreens(ContextImpl.java:732)
        at com.install4j.runtime.installer.controller.Controller.start(Controller.java:83)
        at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)
        at com.install4j.runtime.installer.Installer.main(Installer.java:45)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
        at java.lang.reflect.Method.invoke(Unknown Source)
        at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
        at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)
        at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)
        Caused by: java.lang.reflect.InvocationTargetException
        at java.awt.EventQueue.invokeAndWait(Unknown Source)
        at java.awt.EventQueue.invokeAndWait(Unknown Source)
        at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:700)
        ... 13 more
        Caused by: java.lang.IllegalArgumentException: Malformed \uxxxx encoding.
        at java.util.Properties.loadConvert(Unknown Source)
        at java.util.Properties.load0(Unknown Source)
        at java.util.Properties.load(Unknown Source)
        at com.smartbear.beans.ConfigUtils$1.run(ConfigUtils.java:371)
        at com.smartbear.beans.ConfigUtils.withLockFile(ConfigUtils.java:310)
        at com.smartbear.beans.ConfigUtils.loadProfileConfigProps(ConfigUtils.java:364)
        at com.smartbear.beans.ConfigUtils.loadConfigFiles(ConfigUtils.java:546)
        at com.smartbear.ccollab.installer.CollaboratorSetupScreen.createComponent(CollaboratorSetupScreen.java:215)
        at com.install4j.runtime.installer.frontend.ScreenEnvelope.initContentComponent(ScreenEnvelope.java:338)
        at com.install4j.runtime.installer.frontend.ScreenEnvelope.init(ScreenEnvelope.java:68)
        at com.install4j.runtime.installer.frontend.ScreenEnvelope.<init>(ScreenEnvelope.java:46)
        at com.install4j.runtime.installer.frontend.WizardScreenExecutor$3.run(WizardScreenExecutor.java:268)
        at java.awt.event.InvocationEvent.dispatch(Unknown Source)
        at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
        at java.awt.EventQueue.access$500(Unknown Source)
        at java.awt.EventQueue$3.run(Unknown Source)
        at java.awt.EventQueue$3.run(Unknown Source)
        at java.security.AccessController.doPrivileged(Native Method)
        at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
        at java.awt.EventQueue.dispatchEvent(Unknown Source)
        at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
        at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
        at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
        at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
        at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
        at java.awt.EventDispatchThread.run(Unknown Source)

        System properties:

        java.runtime.name=Java(TM) SE Runtime Environment
        exe4j.moduleName=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exe
        exe4j.semaphoreName=Local\c:_users_downloads_softwares_ccollab_client_13_5_13500_windows_x64.exe
        sun.boot.library.path=c:\program files\java\jre1.8.0_261\bin
        java.vm.version=25.261-b25
        java.vm.vendor=Oracle Corporation
        java.vendor.url=http://java.oracle.com/
        exe4j.consoleCodepage=cp0
        path.separator=;
        java.vm.name=Java HotSpot(TM) 64-Bit Server VM
        file.encoding.pkg=sun.io
        user.country=US
        user.script=
        sun.os.patch.level=
        install4j.exeDir=C:\Users\Downloads\Softwares\
        java.vm.specification.name=Java Virtual Machine Specification
        user.dir=C:\Temp\e4j7769.tmp_dir1618992170
        java.runtime.version=1.8.0_261-b25
        java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
        java.endorsed.dirs=c:\program files\java\jre1.8.0_261\lib\endorsed
        os.arch=amd64
        java.io.tmpdir=C:\Temp\
        line.separator=

        java.vm.specification.vendor=Oracle Corporation
        user.variant=
        exe4j.tempDir=C:\Temp\e4j7769.tmp_dir1618992170
        os.name=Windows 10
        sun.java2d.noddraw=true
        sun.jnu.encoding=Cp1252
        java.library.path=c:\program files\java\jre1.8.0_261\bin;C:\Temp\e4j7769.tmp_dir1618992170\user;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files (x86)\RSA SecurID Token Common;C:\Program Files\RSA SecurID Token Common;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Git\cmd;C:\Program Files\TortoiseGit\bin;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Dell\Dell Data Protection\Encryption\;C:\Program Files\nodejs\;C:\Program Files\Code Collaborator Client;C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps;C:\Program Files\PuTTY\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\1E\Client\Extensibility\NomadBranch;C:\Users\AppData\Local\Microsoft\WindowsApps;C:\Users\AppData\Local\Programs\Microsoft VS Code\bin;C:\Users\AppData\Roaming\npm;C:\Users\AppData\Local\Programs\Python\Python38-32\Scripts\;C:\Users\AppData\Local\Programs\Python\Python38-32\;
        sun.awt.enableExtraMouseButtons=true
        java.specification.name=Java Platform API Specification
        java.class.version=52.0
        sun.management.compiler=HotSpot 64-Bit Tiered Compilers
        exe4j.isInstall4j=true
        os.version=10.0
        user.home=C:\Users\
        user.timezone=Asia/Calcutta
        java.awt.printerjob=sun.awt.windows.WPrinterJob
        file.encoding=Cp1252
        java.specification.version=1.8
        java.class.path=C:\Temp\e4j7769.tmp_dir1618992170\i4jruntime.jar;C:\Temp\e4j7769.tmp_dir1618992170\user.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\client-installer-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-cmdline-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-code-analysis-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-common-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-datamodel-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-scm-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collaborator-common-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collaborator-json-api-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-beanutils-core-1.8.3.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-codec-1.11.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-io-2.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-lang-2.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-logging-1.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\guava-20.0.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\gwt-user-2.8.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpclient-4.5.8.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpcore-4.4.11.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpmime-4.5.8.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-annotations-2.9.0.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-core-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-databind-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-module-mrbean-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jaxb-api-2.3.1.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jaxws-api-2.3.1.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\org.eclipse.equinox.common-3.10.300.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\ws-commons-util-1.0.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\xmlrpc-client-3.1.3.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\xmlrpc-common-3.1.3.jar
        user.name=
        jdk.gtk.version=2
        java.vm.specification.version=1.8
        sun.java.command=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exe
        java.home=c:\program files\java\jre1.8.0_261
        sun.arch.data.model=64
        exe4j.launchName=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exe
        user.language=en
        java.specification.vendor=Oracle Corporation
        awt.toolkit=sun.awt.windows.WToolkit
        java.vm.info=mixed mode
        exe4j.unextractedPosition=214611612
        java.version=1.8.0_261
        java.ext.dirs=c:\program files\java\jre1.8.0_261\lib\ext;C:\WINDOWS\Sun\Java\lib\ext
        sun.boot.class.path=c:\program files\java\jre1.8.0_261\lib\resources.jar;c:\program files\java\jre1.8.0_261\lib\rt.jar;c:\program files\java\jre1.8.0_261\lib\sunrsasign.jar;c:\program files\java\jre1.8.0_261\lib\jsse.jar;c:\program files\java\jre1.8.0_261\lib\jce.jar;c:\program files\java\jre1.8.0_261\lib\charsets.jar;c:\program files\java\jre1.8.0_261\lib\jfr.jar;c:\program files\java\jre1.8.0_261\classes
        install4j.appDir=C:\Temp\
        java.vendor=Oracle Corporation
        file.separator=\
        java.vendor.url.bug=http://bugreport.sun.com/bugreport/
        sun.io.unicode.encoding=UnicodeLittle
        sun.cpu.endian=little
        install4j.systemLanguage=en
        sun.desktop=windows
        sun.cpu.isalist=amd64