Forum Discussion

lakshmikanth's avatar
lakshmikanth
New Contributor
4 years ago

Unable to install Code collaborator client

I was using code collaborator for a while and it suddenly stopped working and the application was not opening up. I uninstalled and while trying to reinstall getting the error as below. "java.lang.R...
GUI Client
OlegB's avatar
OlegB
SmartBear Alumni (Retired)

Hello lakshmikanth,

 

Are you running the installer on a Unix instance and under "sudo"? If yes, try to run it using your own account. If the issues still persist, try to run the installer in console mode. To do this, add the "-c" option, e.g.:

sh ccollab_server_13_5_13500_unix.sh -c

 

If still no luck, ensure that you are using the Oracle vendor of Java and it is set as default in the system:

https://support.smartbear.com/collaborator/docs/reference/java-compatibility.html

https://stackoverflow.com/questions/12787757/how-to-use-the-command-update-alternatives-config-java

 

lakshmikanth's avatar
lakshmikanth
New Contributor
4 years ago

Hi Oleg Beriashvili,

 

Thanks for the support. I am using windows 10. Can you please let me know what needs to be done in the windows environment?

  • CalvinC's avatar
    CalvinC
    Staff
    4 years ago

    Hi lakshmikanth,

     

    For Windows, please download and install the corresponding Client (ccollab_client_<version>_windows_x64.exe) with your Server's version. This is usually the 2nd link in the list (64-bit version).

     

    Here is our installer page: https://support.smartbear.com/collaborator/downloads/all-installers/

    Installer instructions: https://support.smartbear.com/collaborator/docs/desktop-clients/install.html

     

    Regards,
    Calvin Chan
    Technical Support Engineer

    • lakshmikanth's avatar
      lakshmikanth
      New Contributor
      4 years ago

      Hi Calvin,

       

      While installing any of the versions I am getting the error as attached in the screenshot. I am using

      Windows 10 64-bit

      JAVA 1.8.0_261 64-bit 

      ccollab_client_13_5_13500_windows_x64.exe

      Also attached error log. Please provide a solution at the earliest. Thank you

       

      Exception:

      java.lang.RuntimeException: java.lang.reflect.InvocationTargetException
      at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:704)
      at com.install4j.runtime.installer.frontend.WizardScreenExecutor.register(WizardScreenExecutor.java:265)
      at com.install4j.runtime.installer.ContextImpl.registerScreenConfigs(ContextImpl.java:744)
      at com.install4j.runtime.installer.ContextImpl.registerScreens(ContextImpl.java:732)
      at com.install4j.runtime.installer.controller.Controller.start(Controller.java:83)
      at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)
      at com.install4j.runtime.installer.Installer.main(Installer.java:45)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
      at java.lang.reflect.Method.invoke(Unknown Source)
      at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
      at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)
      at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)
      Caused by: java.lang.reflect.InvocationTargetException
      at java.awt.EventQueue.invokeAndWait(Unknown Source)
      at java.awt.EventQueue.invokeAndWait(Unknown Source)
      at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:700)
      ... 13 more
      Caused by: java.lang.IllegalArgumentException: Malformed \uxxxx encoding.
      at java.util.Properties.loadConvert(Unknown Source)
      at java.util.Properties.load0(Unknown Source)
      at java.util.Properties.load(Unknown Source)
      at com.smartbear.beans.ConfigUtils$1.run(ConfigUtils.java:371)
      at com.smartbear.beans.ConfigUtils.withLockFile(ConfigUtils.java:310)
      at com.smartbear.beans.ConfigUtils.loadProfileConfigProps(ConfigUtils.java:364)
      at com.smartbear.beans.ConfigUtils.loadConfigFiles(ConfigUtils.java:546)
      at com.smartbear.ccollab.installer.CollaboratorSetupScreen.createComponent(CollaboratorSetupScreen.java:215)
      at com.install4j.runtime.installer.frontend.ScreenEnvelope.initContentComponent(ScreenEnvelope.java:338)
      at com.install4j.runtime.installer.frontend.ScreenEnvelope.init(ScreenEnvelope.java:68)
      at com.install4j.runtime.installer.frontend.ScreenEnvelope.<init>(ScreenEnvelope.java:46)
      at com.install4j.runtime.installer.frontend.WizardScreenExecutor$3.run(WizardScreenExecutor.java:268)
      at java.awt.event.InvocationEvent.dispatch(Unknown Source)
      at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
      at java.awt.EventQueue.access$500(Unknown Source)
      at java.awt.EventQueue$3.run(Unknown Source)
      at java.awt.EventQueue$3.run(Unknown Source)
      at java.security.AccessController.doPrivileged(Native Method)
      at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
      at java.awt.EventQueue.dispatchEvent(Unknown Source)
      at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
      at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
      at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
      at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
      at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
      at java.awt.EventDispatchThread.run(Unknown Source)

      System properties:

      java.runtime.name=Java(TM) SE Runtime Environment
      exe4j.moduleName=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exe
      exe4j.semaphoreName=Local\c:_users_downloads_softwares_ccollab_client_13_5_13500_windows_x64.exe
      sun.boot.library.path=c:\program files\java\jre1.8.0_261\bin
      java.vm.version=25.261-b25
      java.vm.vendor=Oracle Corporation
      java.vendor.url=http://java.oracle.com/
      exe4j.consoleCodepage=cp0
      path.separator=;
      java.vm.name=Java HotSpot(TM) 64-Bit Server VM
      file.encoding.pkg=sun.io
      user.country=US
      user.script=
      sun.os.patch.level=
      install4j.exeDir=C:\Users\Downloads\Softwares\
      java.vm.specification.name=Java Virtual Machine Specification
      user.dir=C:\Temp\e4j7769.tmp_dir1618992170
      java.runtime.version=1.8.0_261-b25
      java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
      java.endorsed.dirs=c:\program files\java\jre1.8.0_261\lib\endorsed
      os.arch=amd64
      java.io.tmpdir=C:\Temp\
      line.separator=

      java.vm.specification.vendor=Oracle Corporation
      user.variant=
      exe4j.tempDir=C:\Temp\e4j7769.tmp_dir1618992170
      os.name=Windows 10
      sun.java2d.noddraw=true
      sun.jnu.encoding=Cp1252
      java.library.path=c:\program files\java\jre1.8.0_261\bin;C:\Temp\e4j7769.tmp_dir1618992170\user;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Program Files (x86)\RSA SecurID Token Common;C:\Program Files\RSA SecurID Token Common;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Git\cmd;C:\Program Files\TortoiseGit\bin;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Dell\Dell Data Protection\Encryption\;C:\Program Files\nodejs\;C:\Program Files\Code Collaborator Client;C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps;C:\Program Files\PuTTY\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\1E\Client\Extensibility\NomadBranch;C:\Users\AppData\Local\Microsoft\WindowsApps;C:\Users\AppData\Local\Programs\Microsoft VS Code\bin;C:\Users\AppData\Roaming\npm;C:\Users\AppData\Local\Programs\Python\Python38-32\Scripts\;C:\Users\AppData\Local\Programs\Python\Python38-32\;
      sun.awt.enableExtraMouseButtons=true
      java.specification.name=Java Platform API Specification
      java.class.version=52.0
      sun.management.compiler=HotSpot 64-Bit Tiered Compilers
      exe4j.isInstall4j=true
      os.version=10.0
      user.home=C:\Users\
      user.timezone=Asia/Calcutta
      java.awt.printerjob=sun.awt.windows.WPrinterJob
      file.encoding=Cp1252
      java.specification.version=1.8
      java.class.path=C:\Temp\e4j7769.tmp_dir1618992170\i4jruntime.jar;C:\Temp\e4j7769.tmp_dir1618992170\user.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\client-installer-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-cmdline-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-code-analysis-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-common-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-datamodel-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collab-scm-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collaborator-common-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\collaborator-json-api-13.5.13500.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-beanutils-core-1.8.3.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-codec-1.11.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-io-2.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-lang-2.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\commons-logging-1.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\guava-20.0.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\gwt-user-2.8.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpclient-4.5.8.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpcore-4.4.11.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\httpmime-4.5.8.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-annotations-2.9.0.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-core-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-databind-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jackson-module-mrbean-2.9.6.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jaxb-api-2.3.1.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\jaxws-api-2.3.1.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\org.eclipse.equinox.common-3.10.300.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\ws-commons-util-1.0.2.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\xmlrpc-client-3.1.3.jar;C:\Temp\e4j7769.tmp_dir1618992170\user\xmlrpc-common-3.1.3.jar
      user.name=
      jdk.gtk.version=2
      java.vm.specification.version=1.8
      sun.java.command=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exe
      java.home=c:\program files\java\jre1.8.0_261
      sun.arch.data.model=64
      exe4j.launchName=C:\Users\Downloads\Softwares\ccollab_client_13_5_13500_windows_x64.exe
      user.language=en
      java.specification.vendor=Oracle Corporation
      awt.toolkit=sun.awt.windows.WToolkit
      java.vm.info=mixed mode
      exe4j.unextractedPosition=214611612
      java.version=1.8.0_261
      java.ext.dirs=c:\program files\java\jre1.8.0_261\lib\ext;C:\WINDOWS\Sun\Java\lib\ext
      sun.boot.class.path=c:\program files\java\jre1.8.0_261\lib\resources.jar;c:\program files\java\jre1.8.0_261\lib\rt.jar;c:\program files\java\jre1.8.0_261\lib\sunrsasign.jar;c:\program files\java\jre1.8.0_261\lib\jsse.jar;c:\program files\java\jre1.8.0_261\lib\jce.jar;c:\program files\java\jre1.8.0_261\lib\charsets.jar;c:\program files\java\jre1.8.0_261\lib\jfr.jar;c:\program files\java\jre1.8.0_261\classes
      install4j.appDir=C:\Temp\
      java.vendor=Oracle Corporation
      file.separator=\
      java.vendor.url.bug=http://bugreport.sun.com/bugreport/
      sun.io.unicode.encoding=UnicodeLittle
      sun.cpu.endian=little
      install4j.systemLanguage=en
      sun.desktop=windows
      sun.cpu.isalist=amd64